Originally Posted by
Murv
The company I work for has Care AR licenses. You don't have to have a VR headset to do it. I can Care AR another tech and give them support from my phone or my laptop, and I can see through their phone camera. From my laptop I have more latitude if they have installed the free client app on their phone, as I can draw on the image and point out where I want them to aim the camera, or what I want them to adjust. I can snap pics in realtime for my call records, etc. I have used it both to support customers, our own techs, and third party techs in the field. Is it a be all, end all panacea? Not by any means, but it's a good tool to add to the arsenal.
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