Ideas on Copier Business Management Software

[arnh79]

I'm wondering if anyone has any input on the best option for a copier business software suite? The current software we use to manage our business -including tickets, invoicing, inventory, etc- has been excellent. However, there seems to be no push from the manufacturer to modernize it and its based on very old software that is just not keeping up with our new infrastructure and is causing issues. The last time we shopped for this was in 1998 so I don't even know what's out there now. What are you guys using and what do you like and hate about what you have?

[slimslob]

Check with Sage Software as to what they current have as far a third party add on packages. There used to be a service management package.

[techsxge]

We use a all around programm that allows us to manage tickets, inventory, consumables, auto order consumables, knows the status of consumables and sends notification, MFP Error management and our phones detect if we are at the customers address and if we leave we will be registered as "free". Quite good all around tool

[arnh79]

We use a all around programm that allows us to manage tickets, inventory, consumables, auto order consumables, knows the status of consumables and sends notification, MFP Error management and our phones detect if we are at the customers address and if we leave we will be registered as "free". Quite good all around tool

This is exactly the kind of thing we're looking for. What is the name of the software?

[slimslob]

This is exactly the kind of thing we're looking for. What is the name of the software?

It could be any of popular accounting packages with a service management add on.

[techsxge]

This is exactly the kind of thing we're looking for. What is the name of the software?

We've used a open source code for basic inventory control as a base but since we're developing it for about 8 years now its not realy the same anymore.
We call it "TMS" but there is no download or anything

[slimslob]

And we have another spammer.

[mojorolla]

We use a combination of eAutomate and FMAudit. Works great, can integrate toner shipments, meter reads, contract renewals and escalations, etc....
Not the cheapest out there but very robust and efficient.

[arnh79]

Thanks for those ideas. We're actually exploring eAutomate. Based on the demos and website it looks like it's exactly what we need. I especially like the integration with FM Audit. We currently use PrintFleet and it is a little clunky when communicating with our software.

[slimslob]

We use a combination of eAutomate and FMAudit. Works great, can integrate toner shipments, meter reads, contract renewals and escalations, etc....
Not the cheapest out there but very robust and efficient.

Good business software seldom is cheap.

One thing I haven't seen anyone discuss is integration with their business accounting software or the inclusion within the package of the basic accounting functions of Accounts Receivable, Accounts Payable, Inventory Control and General Ledger.