IPF 9000S

**gksapple** · 03-12-2016

GETTING BELOW ERROR MESSAGE AFTER CUTTING THE PAPER (PLAIN PAPER ROLL)

CANNOT CUT THIS PAPER .REMOVE THE PAPER AND CHANGE CUTTING MODE TO MANUAL

ACTON TAKEN
* REPLACED THE CUTTER BUT STILL SAME MESSAGE IS APPEARING AFTER CUTTING THE PAPER

**hidius** · 03-12-2016

maybe change the media type in the media settings

**gksapple** · 03-12-2016

Originally Posted by hidius

maybe change the media type in the media settings

proper media type is setted

**V-P** · 03-12-2016

On the media menu there are some details and one of them is "Cutting Mode".

Obviously smb switched it to "Manual Cutting".

**hidius** · 03-13-2016

Originally Posted by gksapple

proper media type is setted

ive only seen this message come up when canvas or some other thick media is being used

**teckat** · 03-13-2016

Originally Posted by gksapple

proper media type is setted

? when did the message appear , before a roll change, after a roll change
paper type change,

did u perform any type of firmware change

**gksapple** · 03-13-2016

Originally Posted by teckat

? when did the message appear , before a roll change, after a roll change
paper type change,

did u perform any type of firmware change

* i didn't perform any firmware update
*while loading or changing the media and type its not appearing
*after completing the cutting its appearing with all medias even plain paper also
action taken
*replaced the cutter but still happening
*once the message appeared the machine requires restart

**teckat** · 03-13-2016

Did u check for any fault codes _?

Step 1: check to see if there is any open work or program, if so save them in order to avoid loss of important information. And then, go to Start and Turn off Computer to shut down your computer.

Step 2: press power button of your Canon imagePROGRAF iPF9000s to turn your printer off. Unplug it from electrical outlet.

Step 3: keep your printer at off mode for several minutes, during which the memory will lose.

Step 4: plug your Canon imagePROGRAF iPF9000s back into electrical outlet and turn on it and turn on the computer. Now, the printer memory has been cleared.
=:O > Remember that only by turning off and on your printer can not clear your printer because there is still electricity running through the cord connected to the wall outlet. You need to pull the plug out.

**gksapple** · 03-14-2016

Originally Posted by teckat

Did u check for any fault codes _?

Step 1: check to see if there is any open work or program, if so save them in order to avoid loss of important information. And then, go to Start and Turn off Computer to shut down your computer.

Step 2: press power button of your Canon imagePROGRAF iPF9000s to turn your printer off. Unplug it from electrical outlet.

Step 3: keep your printer at off mode for several minutes, during which the memory will lose.

Step 4: plug your Canon imagePROGRAF iPF9000s back into electrical outlet and turn on it and turn on the computer. Now, the printer memory has been cleared.
=:O > Remember that only by turning off and on your printer can not clear your printer because there is still electricity running through the cord connected to the wall outlet. You need to pull the plug out.

hi
*FOLLOWED ALL THE ABOVE MENTIONED STEPS BUT STILL MESSAGE IS APPEARING
*ONE NEW THING IS NOTICED THAT AFTER FINISHING THE CUTTING ,EJECTED PAPER FROM THE ROLL IS NOT GOING BACK TO PRINTING POSITION ,AS I OBSERVED THAT MACHINE IS NOT RECOGNIZED THAT IT CUTS THE PAPER ,THEN MESSAGE IS APPEARING.

MAIN CONTROLLER ??

**teckat** · 03-14-2016

Originally Posted by gksapple

hi
*FOLLOWED ALL THE ABOVE MENTIONED STEPS BUT STILL MESSAGE IS APPEARING
*ONE NEW THING IS NOTICED THAT AFTER FINISHING THE CUTTING ,EJECTED PAPER FROM THE ROLL IS NOT GOING BACK TO PRINTING POSITION ,AS I OBSERVED THAT MACHINE IS NOT RECOGNIZED THAT IT CUTS THE PAPER ,THEN MESSAGE IS APPEARING.

MAIN CONTROLLER ??

With NO FAULT LISTED

https://support.usa.canon.com/kb/ind...B002&actp=LIST