Canon Advance C5250 paper size not available

[apollo]

Morning All

back to customer

checked all trays for auto paper all on as per pic
connected my laptop locally with update UFRII drivers, on print auto paer select same issue load A4 paper,

if I select tray1 or tray2 on printer preference than prints fine.

also any meter reading, pcl config page etcc same message.

Rang Canon UK technical awaiting call back LOLCOPY.jpgPRINTER.jpg

[apollo]

PRINTER.jpgCOPY.jpg

The poster states that this issue happens even when printing a config page so this rules out a driver issue.

Have you checked that auto paper select for the printer option tab has all your trays tuned on/enabled?


See attached pic, choose the printer (2nd one down) then highlight all trays, or leave any trays that have headed paper loaded unchecked to avoid printing onto that when the other trays with plain paper run out.

Attachment 38706
Enabling Paper Drawer Auto Selection - Canon imageRUNNER ADVANCE C5255/C5250/C5240/C5240A/C5235A e-Manual

Morning all

checked all setting for auto paper select all on as per pic

connected laptop locally UFRII drivers on auto paper select same issue.

if I select tray 1 or 2 on printer preferences than prints.

anything from copier PCL or meter readings or pcl font page, get same message appropriate paper size A$ not available


Rang Canon UK awaiting their call Lol

any further input appreciated

Thanks

[apollo]

Hi

Just an update had to initialize all data to factory in data management as per Canon UK

do back up first all customer settings add book network settins etc....

than

management setting
data management

erase all data/settings

took 30min

than I/p all data back

all working now

thanks Guys for all your input

[teckat]

Hi

Just an update had to initialize all data to factory in data management as per Canon UK

do back up first all customer settings add book network settins etc....

than

management setting
data management

erase all data/settings

took 30min

than I/p all data back

all working now

thanks Guys for all your input

---

Usual Canon Support---if they can't find it in a book > Initialize & Erase , get back to us in the Morning

Efficiency_Expert.JPG

[Joana]

I have a problem that from UFRII driver I cant print on custom size sheets. I register custom sheets on printer, but when printing cant change custom size from driver.

Where I could try switching these options ON and OFF? Is it on driver or on printer?

==================================================
in print drivers > under Output from Application---set to OFF

example
Printing from Adobe Acrobat >when [PS output from Application] is turned to "ON" or "Auto Adobe will print directly to the printer skipping the Canon Printer Driver.
When [PS output from Application] is turned to "OFF" Adobe Acrobat PDF files will print through Canon Printer driver utilizing the Canon printing settings and allowing print jobs to print. with custom paper sizes.

Probably does not apply in your case

[giogi]

sorry teckat
could you make me a screen of this thing (in print drivers > under Output from Application)?

thanks

[teckat]

sorry teckat
could you make me a screen of this thing (in print drivers > under Output from Application)?

thanks

Not sure u can set Custom Paper in this UFRII Driver ?

Canon - Windows UFR II Printer Driver - User's Guide
UFRII MANUAL

Selecting the Appropriate Printer Driver


Registering/Editing Custom Paper Types

[Phil B.]

I have a problem that from UFRII driver I cant print on custom size sheets. I register custom sheets on printer, but when printing cant change custom size from driver.

Where I could try switching these options ON and OFF? Is it on driver or on printer?

can you set it to " USE PRINTER SETTINGS " ?

[Joana]

I have found throught windows settings>printers and scanners>then from printer list choose UFR driver>printer preferences and the you need to choose custom size and register your custom size.

Then when you print something you will have an option of custom paper size.

What a strange way to choose....

can you set it to " USE PRINTER SETTINGS " ?

[petermays]

hi

this might be a stuiped question.
have you changed the plain paper type to plain 2?

check in the printer settings and see if the printer plain setting is set to what the paper tray is set to.
maybe tray is set to plain 1 and printer setting is set to plain 2.