Canon Advance C5250 paper size not available

[apollo]

Hi all members

I have weird issue if anyone has come across it on Canon Advance C5250.
all firmware all up date also.

Although all trays are set up correctly A4 Plain 1 (64-81g/m2) ever time customer prints

MFD beebs and message displayed "The appropriate paper size A4, is not available. press Ok than prints.
But this fault occurs also if you try to print PCL Config page or Fonts list from settings/registration, so I ruled out
customer network and print drivers issues and settings.

I have also checked on Canon Simms also, but nothing on this nature fault
paper overide is on in printer settings, no joy
also initialised printer setting under
settings/registration
function settings
printer--- printer settings etc....


Also thanks in advance for any input cheers guys..


Paper size error.jpg

[teckat]

Hi all members

I have weird issue if anyone has come across it on Canon Advance C5250.
all firmware all up date also.

Although all trays are set up correctly A4 Plain 1 (64-81g/m2) ever time customer prints

MFD beebs and message displayed "The appropriate paper size A4, is not available. press Ok than prints.
But this fault occurs also if you try to print PCL Config page or Fonts list from settings/registration, so I ruled out
customer network and print drivers issues and settings.

I have also checked on Canon Simms also, but nothing on this nature fault
paper overide is on in printer settings, no joy
also initialised printer setting under
settings/registration
function settings
printer--- printer settings etc....


Also thanks in advance for any input cheers guys..


Paper size error.jpg

==================================================
in print drivers > under Output from Application---set to OFF

example
Printing from Adobe Acrobat >when [PS output from Application] is turned to "ON" or "Auto Adobe will print directly to the printer skipping the Canon Printer Driver.
When [PS output from Application] is turned to "OFF" Adobe Acrobat PDF files will print through Canon Printer driver utilizing the Canon printing settings and allowing print jobs to print. with custom paper sizes.

Probably does not apply in your case

[apollo]

==================================================
in print drivers > under Output from Application---set to OFF

example
Printing from Adobe Acrobat >when [PS output from Application] is turned to "ON" or "Auto Adobe will print directly to the printer skipping the Canon Printer Driver.
When [PS output from Application] is turned to "OFF" Adobe Acrobat PDF files will print through Canon Printer driver utilizing the Canon printing settings and allowing print jobs to print. with custom paper sizes.

Probably does not apply in your case

Hi

thanks for the reply

but but this issue locally with copier if you print config page or font list

[apollo]

==================================================
in print drivers > under Output from Application---set to OFF

example
Printing from Adobe Acrobat >when [PS output from Application] is turned to "ON" or "Auto Adobe will print directly to the printer skipping the Canon Printer Driver.
When [PS output from Application] is turned to "OFF" Adobe Acrobat PDF files will print through Canon Printer driver utilizing the Canon printing settings and allowing print jobs to print. with custom paper sizes.

Probably does not apply in your case

Hi

thanks for the reply

but but this issue locally with copier if you print config page or font list

may will try back up and do MN-CON clear and see

[tech28]

Driver, get the newest one from Canon. Had one at a realtors office, every time they sent a print job, would beep and she would have to get up and hit the button for it to print. Had the generic Windows driver. Reloaded URFII driver from Canon, worked great. That was 3-4 months ago.

[apollo]

Driver, get the newest one from Canon. Had one at a realtors office, every time they sent a print job, would beep and she would have to get up and hit the button for it to print. Had the generic Windows driver. Reloaded URFII driver from Canon, worked great. That was 3-4 months ago.

Thanks for reply

latest drivers installed while on site UFRII, but still same issue , get up press ok to print Lol

[copier tech]

The poster states that this issue happens even when printing a config page so this rules out a driver issue.

Have you checked that auto paper select for the printer option tab has all your trays tuned on/enabled?


See attached pic, choose the printer (2nd one down) then highlight all trays, or leave any trays that have headed paper loaded unchecked to avoid printing onto that when the other trays with plain paper run out.

printer.jpg
Enabling Paper Drawer Auto Selection - Canon imageRUNNER ADVANCE C5255/C5250/C5240/C5240A/C5235A e-Manual

[teckat]

The poster states that this issue happens even when printing a config page so this rules out a driver issue.

Have you checked that auto paper select for the printer option tab has all your trays tuned on/enabled?


See attached pic, choose the printer (2nd one down) then highlight all trays, or leave any trays that have headed paper loaded unchecked to avoid printing onto that when the other trays with plain paper run out.

printer.jpg
Enabling Paper Drawer Auto Selection - Canon imageRUNNER ADVANCE C5255/C5250/C5240/C5240A/C5235A e-Manual

---

good point,

[teckat]

Thanks for reply

latest drivers installed while on site UFRII, but still same issue , get up press ok to print Lol

---

what about Test Prints from service mode

[apollo]

The poster states that this issue happens even when printing a config page so this rules out a driver issue.

Have you checked that auto paper select for the printer option tab has all your trays tuned on/enabled?


See attached pic, choose the printer (2nd one down) then highlight all trays, or leave any trays that have headed paper loaded unchecked to avoid printing onto that when the other trays with plain paper run out.

printer.jpg
Enabling Paper Drawer Auto Selection - Canon imageRUNNER ADVANCE C5255/C5250/C5240/C5240A/C5235A e-Manual

Will check this on Monday most probably someone played around with settings and will update on forum

"Teckat" yes PG test prints OK

Thanks