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  1. #1
    Technician NM0174's Avatar
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    Background on copies

    The copy comes out with a background as in the picture. Drum, dev tank and tonner are new. Please help


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  2. #2
    Senior Tech 100+ Posts
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    Re: Background on copies

    Quote Originally Posted by NM0174 View Post
    The copy comes out with a background as in the picture. Drum, dev tank and tonner are new. Please help


    Sent from my iPhone using Tapatalk
    Is this happen when you changing new toner? if yes, you are using not genuine toner for the first time and base on my experience i used to clean the developer and remove the remaining toner and try it again to use your new toner without mixing old toner from the developer....good luck

  3. #3
    Technician NM0174's Avatar
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    Re: Background on copies

    Quote Originally Posted by rudysemira View Post
    Is this happen when you changing new toner? if yes, you are using not genuine toner for the first time and base on my experience i used to clean the developer and remove the remaining toner and try it again to use your new toner without mixing old toner from the developer....good luck
    Thank you. Even if you take a drum and dev tank from a perfectly working machine. You still get the same copy with a background


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  4. #4
    Field Supervisor 500+ Posts roho's Avatar
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    Re: Background on copies

    No blanking on the prints, usually wrong charged toner, so if you can absolutely rule that out, I would be looking for a electrical problem, as there is no lead edge blanking.

  5. #5
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: Background on copies

    How does the fuser look ? if you have a spare machine, maybe you can swap and try ?
    Johan

  6. #6
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: Background on copies

    MODEL????

  7. #7
    Master Of The Obvious 10,000+ Posts
    Background on copies

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    Re: Background on copies

    Quote Originally Posted by Canuck View Post
    MODEL????
    I'm glad I wasn't the only one to notice this. It's really hard to offer specific device when when we don't know what model.

    In general yes, wrong toner can produce this exact effect. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Technician NM0174's Avatar
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    Re: Background on copies

    Quote Originally Posted by blackcat4866 View Post
    I'm glad I wasn't the only one to notice this. It's really hard to offer specific device when when we don't know what model.

    In general yes, wrong toner can produce this exact effect. =^..^=
    Replying message from 2018Background on copiesBackground on copies
    My bad, phone got damaged during that period and I lost comms for 3 months
    This problem was on an IR2520. I eventually discovered that it was the drum unit that had a problem. Bias voltage must have been "leaking". As soon as I put the drum, blade and charge roller on a new unit, copies became 100%.



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