Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 7 of 7
  1. #1
    Senior Tech 100+ Posts
    Join Date
    Dec 2011
    Location
    SALEM NJ
    Posts
    196
    Rep Power
    26

    Canon IRA C2225 Will Not Receive Faxes

    Hi Guys
    I have a Church that has a Canon C2225 copier/printer/fax that will not receive incoming faxes ...
    It will send fine just not receive...It has a dedicated line from Comcast and the technician from
    Comcast says the line is clear.
    Again it transmits fine ,just not receives.
    Any ideas?
    Thanking all of you in advance,
    Doug

  2. #2
    Field Supervisor 500+ Posts dan7777's Avatar
    Join Date
    Dec 2012
    Location
    Bristol
    Posts
    680
    Rep Power
    34

    Re: Canon IRA C2225 Will Not Receive Faxes

    Quote Originally Posted by doug View Post
    Hi Guys
    I have a Church that has a Canon C2225 copier/printer/fax that will not receive incoming faxes ...
    It will send fine just not receive...It has a dedicated line from Comcast and the technician from
    Comcast says the line is clear.
    Again it transmits fine ,just not receives.
    Any ideas?
    Thanking all of you in advance,
    Doug
    Things to try. Try turning off ECM in receive. Ask if they have VOIP. They will not know and need to ask Comcast. If it starts to receive and then goes away most likely. Then try turning to lowest speed. Can be hard to troubleshoot. My experience it is in phone line, not on fax board. I think there is a fax clear in fax in service mode.

  3. #3
    Senior Tech 250+ Posts JPiek's Avatar
    Join Date
    Oct 2014
    Location
    The Netherlands
    Posts
    435
    Rep Power
    27

    Re: Canon IRA C2225 Will Not Receive Faxes

    Sending a fax works ?

    hat do you hear when you voicedail the faxno connected to the Copier ?


    Had similar problem on a 2020, when i dailed the number it never answered. Was as simple as changeing a country setting somewhere in ServiceMode...


    Edit:

    Thanks to Skynet :
    FAX > TYPE > TYPE
    Canon IrC2020 Adv. not recieving FAX (not answering)
    Johan

  4. #4
    Senior Tech 250+ Posts
    Canon IRA C2225 Will Not Receive Faxes


    Join Date
    Apr 2013
    Location
    Jasper
    Posts
    290
    Rep Power
    25

    Re: Canon IRA C2225 Will Not Receive Faxes

    often if it will send and not receive the copier has been moved to be cleaned behind it...and the phone line is plugged into the wrong hole.

    other than that it may be an incoming voltage issue...not enough to register as an incoming call

    if it was me I would take a fax simulator and a little brother fax to fax back and forth to the 2525 through the simulator

  5. #5
    Service Manager 5,000+ Posts
    Canon IRA C2225 Will Not Receive Faxes

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    7,529
    Rep Power
    182

    Re: Canon IRA C2225 Will Not Receive Faxes

    Plug a phone into the wall line & see if you can make & receive calls also note the line clarity ANY crackle etc the machine not have issue transmitting/receiving faxes.

    Also is the issue with just one sender have you tried dialling the fax from your cell/mobile phone?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Senior Tech 100+ Posts onlyinnewfoundland's Avatar
    Join Date
    Apr 2013
    Posts
    232
    Rep Power
    26

    Re: Canon IRA C2225 Will Not Receive Faxes

    I had one last year C2030. Wouldn't receive fax but could send out no issue.

    Was sure it was line issue with ISP somehow as it typically is, or least they will fix it.

    In the end, I had to go into service mode > fax > clear and there is a clear all there somewhere.

    Reboot, and it worked right away.

    I even swapped the fax board but unless you clear it in service mode, I don't think the machine does anything to help you out.

  7. #7
    Senior Tech 100+ Posts
    Join Date
    Feb 2010
    Posts
    218
    Rep Power
    0

    Re: Canon IRA C2225 Will Not Receive Faxes

    Quote Originally Posted by doug View Post
    Hi Guys
    I have a Church that has a Canon C2225 copier/printer/fax that will not receive incoming faxes ...
    It will send fine just not receive...It has a dedicated line from Comcast and the technician from
    Comcast says the line is clear.
    Again it transmits fine ,just not receives.
    Any ideas?
    Thanking all of you in advance,
    Doug

    Check to see if the line is not digital, lots of faxes then need a analog line not a digital. so check for that.
    might be a bit long time im answering this, but its a lot of issue out there with fax lines being digital

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here