Hey there. I have a Canon Advance c7260 that I purchased used. I am trying to go into service mode but am unable to do so because of a password required. After I enter service mode another window pops up that says: Certification (Service Technician) Enter the Password.
I have tried the defaults 11111111 and 7654321. I do not have access to the Service Support Tool.
Is there a way to bypass and reset this? Thank you for your help!
Nicole
You need the Service Support Tool in order to reset the password.
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Originally Posted by mosey1100
Thank you. I’ll see what I can do. 👍
as noted above by mosey1100
CAUTION:
• The service technician password is the password set in COPIER > OPTION > FNC-SW > SM-PSWD.
• If you forget the password for service technician, disable the password function using the Service Support Tool (SST).
Security Support
A password can be specified to prevent unauthorized access to the service mode.
Related Service Mode:
Setting password type when the screen is switched to the service mode
• COPIER > OPTION > FNC-SW > PSWD-SW (Level 1)
The password for service engineer when the screen is switched to the service mode
• (Level 2) COPIER > OPTION > FNC-SW > SM-PSWD
■ Procedure for Setting Password
1. Set "1" or "2" in the following service mode.
• COPIER > OPTION > FNC-SW > PSWD-SW
<Setting range>
0: No password [Default]
1: Service technician
2: System administrator + Service technician
CAUTION:
• This setting is enabled without restarting the host machine.
• After setting the password, the following screen will be displayed by accessing service mode.
• Therefore, when the PSWD-SW is set to "2" (system administrator + service technician), enter the system administrator
password ([System Manager ID] and [System Manager PIN] in [Settings/Registrations] > [Management Settings] >
[User Management] > [System Manager Information Settings]), and then press the [OK] button.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Welcome Welcome mr:teckat
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added info
Initializing All Data which is found under :
Settings/Registration>Management Settings>Data Management>Initialize All Data/Settings
believe may work to clear all Passwords
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Thank you all for your help! I was able to get the SST along with the correct firmware to remove the service mode technician password.
Thank you very much for your replies-much appreciated! 😀
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