IPF750 says paper jam when loading

[blackcat4866]

0- {675103043 26200}
1- {682683000 26200}
2- {508508000 23250}
3- {520520000 53250}
4- {663663000 20250}
5- {660661000 25200}
6- {660659000 25200}

Output1:
683 should range from 090<101: Media Edge outside light output
000 should range from 031<198: Media Edge platen output
Output2:
508 should range from 054<071: GAP1 outside light output
000 should range from 012<013: GAP1 platen output
Output3:
520 should range from 015<026: GAP2 outside light output
000 should range from 012<014: GAP2 platen output
53 should range from 11<16: GAP2 gain
Output4:
663 should range from 052<077: Density (red) outside light output
Output5:
661 should range from 069<087: Density (green) outside light output
Output6:
659 should range from 040<053: Density (blue) outside light output

The values in red are out of range.
Soooooo ... I think its safe to say that you have a bad multi-sensor.

And thank you for contributing data to my spreadsheet. =^..^=

[Gina82]

0- {675103043 26200}
1- {682683000 26200}
2- {508508000 23250}
3- {520520000 53250}
4- {663663000 20250}
5- {660661000 25200}
6- {660659000 25200}

Output1:
683 should range from 090<101: Media Edge outside light output
000 should range from 031<198: Media Edge platen output
Output2:
508 should range from 054<071: GAP1 outside light output
000 should range from 012<013: GAP1 platen output
Output3:
520 should range from 015<026: GAP2 outside light output
000 should range from 012<014: GAP2 platen output
53 should range from 11<16: GAP2 gain
Output4:
663 should range from 052<077: Density (red) outside light output
Output5:
661 should range from 069<087: Density (green) outside light output
Output6:
659 should range from 040<053: Density (blue) outside light output

The values in red are out of range.
Soooooo ... I think its safe to say that you have a bad multi-sensor.

And thank you for contributing data to my spreadsheet. =^..^=

I appreciate your help and detailed explanations and the multi-sensor will be the next item to be replaced. I'd love to know more about your spreadsheet, it'd be very informative next time a problem like this occurs

[blackcat4866]

Send a private message with email destination included, and you can have the spreadsheet. =^..^=

[blackcat4866]

Like most other aspects of this job, this spreadsheet is a work in progress. As I get more data the more I can refine the diagnosis.
=^..^=

[Gina82]

Like most other aspects of this job, this spreadsheet is a work in progress. As I get more data the more I can refine the diagnosis.
=^..^=

I changed the multi sensor and its reference plate, but with no success, the wide format still does the same thing. With the error code ending in 2F14 (03130031-2F14). I believe the issue may be the main PCB, any thoughts?

[blackcat4866]

First check to see if you have any aftermarket ink cartridges in there. They can cause 03130031-2F13, 03130031-2F14, "The printer is filling ink from the ink tank. Please wait." Plotter adds ink until the ink cartridges are empty or the maintenance cartridge is full.

And yes the main controller is next. =^..^=