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  1. #1
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    Unhappy IR Adv C3320 thick paper issue.

    hi,
    i have IR Adv C3320 copy & print issue on thick papers(170gsm -256gsm).
    the copy & printing on 80gsm copier paper is very good, but on Heavy 3 & Heavy 4 setting the quality degrade.
    attaching herewith the original file and printed on 256gsm paper image.

    kindly advice.

    Thanking

    uclbph
    Attached Images Attached Images

  2. #2
    Service Manager 2,500+ Posts
    IR Adv C3320 thick paper issue.

    copier tech's Avatar
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    Re: IR Adv C3320 thick paper issue.

    Quote Originally Posted by uclbph View Post
    hi,
    i have IR Adv C3320 copy & print issue on thick papers(170gsm -256gsm).
    the copy & printing on 80gsm copier paper is very good, but on Heavy 3 & Heavy 4 setting the quality degrade.
    attaching herewith the original file and printed on 256gsm paper image.

    kindly advice.

    Thanking

    uclbph
    What is the life of your fuser unit?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Service Manager 1,000+ Posts
    IR Adv C3320 thick paper issue.

    guitar9199's Avatar
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    Re: IR Adv C3320 thick paper issue.

    256 Gs/m is the max weight this unit can handle (Bypass tray only), so if you're getting poor fusing like that I'd look at the fuser unit. Estimated life on those units is around 180K pages. If you are near or over that, it's time for a new fuser unit.
    Last edited by guitar9199; 10-30-2019 at 06:41 PM. Reason: typo

  4. #4
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    Re: IR Adv C3320 thick paper issue.

    print count 13000 prints only.

  5. #5
    Service Manager 2,500+ Posts
    IR Adv C3320 thick paper issue.

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    Re: IR Adv C3320 thick paper issue.

    Quote Originally Posted by uclbph View Post
    print count 13000 prints only.
    Age comes into play on these old models.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
    Technician Copylady72's Avatar
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    Re: IR Adv C3320 thick paper issue.

    Quote Originally Posted by uclbph View Post
    hi,
    i have IR Adv C3320 copy & print issue on thick papers(170gsm -256gsm).
    the copy & printing on 80gsm copier paper is very good, but on Heavy 3 & Heavy 4 setting the quality degrade.
    attaching herewith the original file and printed on 256gsm paper image.

    kindly advice.

    Thanking

    uclbph
    Are you making sure that the media type is set to heavy paper on the printer? Just asking because it looks like what happens when the settings do not match the paper.

    Sent from my SM-N950U using Tapatalk

  7. #7
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    Re: IR Adv C3320 thick paper issue.

    Quote Originally Posted by copier tech View Post
    Age comes into play on these old models.
    machine installed around dec 2016

  8. #8
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    Re: IR Adv C3320 thick paper issue.

    Quote Originally Posted by Copylady72 View Post
    Are you making sure that the media type is set to heavy paper on the printer? Just asking because it looks like what happens when the settings do not match the paper.

    Sent from my SM-N950U using Tapatalk
    when media set to heavy3 or heavy 4, this problem occur, otherwise copy& print on normal copier paper 80gsm is very good quality.

  9. #9
    Trusted Tech 50+ Posts
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    Re: IR Adv C3320 thick paper issue.

    Quote Originally Posted by uclbph View Post
    when media set to heavy3 or heavy 4, this problem occur, otherwise copy& print on normal copier paper 80gsm is very good quality.
    Just making sure you're using bypass tray?

    Also, is it plain paper, glossy, etc?

    If fuser isn't worn out, its paper settings issue.

    Sent from my Moto E (4) Plus using Tapatalk

  10. #10
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: IR Adv C3320 thick paper issue.

    Do full gradations on plain paper, then do full also for Heavy 3/4 with that media...Also now that I've looked at sample, it is a transfer issue. If paper is registered properly, etc,I would replace the external secondary roll on the door. Make sure its contacts are clean. Then itb would be next. Definitely a transfer issue

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