Adv c5250 toner black remains only in heavy paper

[wcanonw]

good morning I hope you can help me solve this problem.


Equipment Configuration:
It does not have B2 print server, only printer option (ufrll, pcl and ps)
at this time the device prints with the ps controller.



I add images of the problem that the client sent me. Thank you.

[Phil B.]

good morning I hope you can help me solve this problem.


Equipment Configuration:
It does not have B2 print server, only printer option (ufrll, pcl and ps)
at this time the device prints with the ps controller.



I add images of the problem that the client sent me. Thank you.

what are the paper in the trays and what paper settings are you using.

[wcanonw]

hello my dear
paper trays 1 and 2 bond paper (80 grms)
bypass only heavy paper (150 - 250 grms)

[wcanonw]

heavyweight printing tests were performed in which he appreciates that the black color is of low density,
Full color gradation adjustment was carried out in heavy material, and the quality of the black color did not improve.

[giogi]

check the settings of:
COPIER > OPTION > IMG-FIX > FX-S-TMP > FXST2-N2


TMP-TBL7


FXS-TMP7


COPIERS > OPTIONS > CUSTOM > TEMP-TBL


these parameters allow to increase the fixing temperature


Is the toner Canon original?

[Phil B.]

check the settings of:
COPIER > OPTION > IMG-FIX > FX-S-TMP > FXST2-N2
TMP-TBL7
FXS-TMP7
COPIERS > OPTIONS > CUSTOM > TEMP-TBL
these parameters allow to increase the fixing temperature
Is the toner Canon original?

no he clearly stated "Compatible"

[wcanonw]

check the settings of:
COPIER > OPTION > IMG-FIX > FX-S-TMP > FXST2-N2


TMP-TBL7


FXS-TMP7


COPIERS > OPTIONS > CUSTOM > TEMP-TBL


these parameters allow to increase the fixing temperature


Is the toner Canon original?

original toner gpr 30