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  1. #1
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    Canon imagePROGRAF TX-3000

    Dear all,
    unfortunatelly I've lost the note with the plotter administrator password and I don't remember it.
    Altought, it was changed from the default serial number password with a customized one.

    Can you help me finding a way to disable the admin password (master password ?) or to factory reset the system?

    The plotter is a Canon imagePROGRAF TX-3000.

    Very very thank you in advance.

  2. #2
    Service Manager 5,000+ Posts
    Canon imagePROGRAF TX-3000

    Phil B.'s Avatar
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    Re: Canon imagePROGRAF TX-3000

    Quote Originally Posted by tony.1992 View Post
    Dear all,
    unfortunatelly I've lost the note with the plotter administrator password and I don't remember it.
    Altought, it was changed from the default serial number password with a customized one.

    Can you help me finding a way to disable the admin password (master password ?) or to factory reset the system?

    The plotter is a Canon imagePROGRAF TX-3000.

    Very very thank you in advance.
    get it in SERVICE mode.. change it there

  3. #3
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    Re: Canon imagePROGRAF TX-3000

    Quote Originally Posted by Phil B. View Post
    get it in SERVICE mode.. change it there
    Hi Phil,
    Thank you for the reply.
    I tried to enter in service mode but if I try to set the admin pass the system ask me the old one.
    Is there a function to reset it from service mode?

    Thank you.

  4. #4
    Senior Tech 100+ Posts
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    Re: Canon imagePROGRAF TX-3000

    Quote Originally Posted by tony.1992 View Post
    Dear all,
    unfortunatelly I've lost the note with the plotter administrator password and I don't remember it.
    Altought, it was changed from the default serial number password with a customized one.

    Can you help me finding a way to disable the admin password (master password ?) or to factory reset the system?

    The plotter is a Canon imagePROGRAF TX-3000.

    Very very thank you in advance.
    hello do you mean, the password for the BOX?


    HDD BOX PW INIT: Passwords for the BOX in HDD
    The passwords for the BOX in HDD are returned to the factory
    setting.
    NOTE:
    Use this menu if the user forgets the password by himself/herself.


    HDD BOX PW - INIT ALL BOX - YES - YES: Returns the password for all the BOXs to the factory setting.
    NO - NO: Returns to the screen for selecting BOX.
    BOX 1 to BOX 29 (*2) - YES - YES: Returns the password for the specified BOX to the factory setting.
    NO- NO: Returns to the screen for selectingBOX.

  5. #5
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    Re: Canon imagePROGRAF TX-3000

    Quote Originally Posted by wcanonw View Post
    hello do you mean, the password for the BOX?


    HDD BOX PW INIT: Passwords for the BOX in HDD
    The passwords for the BOX in HDD are returned to the factory
    setting.
    NOTE:
    Use this menu if the user forgets the password by himself/herself.


    HDD BOX PW - INIT ALL BOX - YES - YES: Returns the password for all the BOXs to the factory setting.
    NO - NO: Returns to the screen for selecting BOX.
    BOX 1 to BOX 29 (*2) - YES - YES: Returns the password for the specified BOX to the factory setting.
    NO- NO: Returns to the screen for selectingBOX.
    Hi canone,
    Thank you for your reply.
    The password that I mean is the admin password for the remote UI. Moreover, from the remote UI it was disabled the use of the command on the control panel, so for me it's extremely important to disable this administrator password.

    Thank you.

  6. #6
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    Re: Canon imagePROGRAF TX-3000

    Hi everybody,
    I talked with a friend of mine and he said me that usually there should be a "master password" for cases like this.
    Do you know how can I find this master password?

    Thank you for your help.

  7. #7
    Service Manager 10,000+ Posts
    Canon imagePROGRAF TX-3000

    teckat's Avatar
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    Re: Canon imagePROGRAF TX-3000

    Master password for this model, I believe is the Serial number.

    It noted in manual
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
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    Re: Canon imagePROGRAF TX-3000

    Quote Originally Posted by teckat View Post
    Master password for this model, I believe is the Serial number.

    It noted in manual
    Unfortunately it is not.
    I tried but it is not working.

    The default password was tge serial number of the plotter but it was changed.


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