Problem of Scan to email on copier Canon iR-ADV 4225i & 500i

[poree2006]

Good evening to all
I have a scan to email problem on the canon iR-ADV 4225i and 500i models. In fact I installed Universal Login Manager and configured users on these Copiers at the request of my customer who wanted a basic application to manage his copiers.
The scan to email configuration was well done in my opinion, as well as the secure printing. But the scan to email is only done when I disable ULM. When ULM is activated, I still get the Server Authentication Error message. How can i solve this. I need help from you please.

[teckat]

https://www.usa.canon.com/internet/portal/us/home/products/details/software/output-management/universal-login-manager


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Settings for Each User

1

Log in to the machine.

2

Press [Main Menu] → [Scan and Send] → .

3

Press [Register/Edit Info. for Each User].

NOTE

You can register user information from on the [Scan and Send] Basic Features screen and the [Fax/I-Fax Inbox] Send screen.

4

Press [SMTP Server Authentication Information].

5

Enter the user name and password used for SMTP Server authentication → press [OK].