Canon IR C1028 download standby error

[copier tech]

Hi all,

I've been passed this call but am not familiar with this old model.

I'm guessing a firmware flash should resolve the issue or is there a reset etc I can perform?

[MunsterTech]

yep, flash the machine, if memory serves well you cant do it over the network have to use a printer cable / usb cable, but dont hold me to that, long time since ive seen one

[copier tech]

yep, flash the machine, if memory serves well you cant do it over the network have to use a printer cable / usb cable, but dont hold me to that, long time since ive seen one

I remember doing it on a ir1024 a long time ago used a USB cable via the SST looks like this model uses the user support tool I think its called!?