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  1. #1
    Senior Tech 100+ Posts Tim C's Avatar
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    Canon Imagerunner Advance C3330i Powers off

    I have a customer with a Canon C3330i that keeps powering itself off for no reason after approximately 5-10 minutes of sitting idle. You hear the switch go off, and when you look at the screen it just gives you the standard message of shutting down
    No Error codes.. I have updated the system software than replaced the Power Switch and the Fuser unit.. No help

    Please share your thoughts...Thank you !

  2. #2
    Service Manager 5,000+ Posts
    Canon Imagerunner Advance C3330i Powers off

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    Re: Canon Imagerunner Advance C3330i Powers off

    Quote Originally Posted by Tim C View Post
    I have a customer with a Canon C3330i that keeps powering itself off for no reason after approximately 5-10 minutes of sitting idle. You hear the switch go off, and when you look at the screen it just gives you the standard message of shutting down
    No Error codes.. I have updated the system software than replaced the Power Switch and the Fuser unit.. No help

    Please share your thoughts...Thank you !
    power saving modes set low?

    have you metered the wall outlet?

    have they had a power spike ?

  3. #3
    Senior Tech 100+ Posts Tim C's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    Quote Originally Posted by Phil B. View Post
    power saving modes set low? Yes

    have you metered the wall outlet? Yes

    have they had a power spike ?
    NO

    I have since replaced the Power Switch, thinking maybe it was faulty. Then through Hytec's tech support advice
    replaced the DC Controller. Nothing has helped. So what i did was put a folded piece of paper in the power switch
    and taped it in the on position, and so far it has not turned itself off. I know this is the wrong thing to do, so please
    let me know what might be the solution.

  4. #4
    Service Manager 10,000+ Posts
    Canon Imagerunner Advance C3330i Powers off

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    Re: Canon Imagerunner Advance C3330i Powers off

    Quote Originally Posted by Tim C View Post
    NO

    I have since replaced the Power Switch, thinking maybe it was faulty. Then through Hytec's tech support advice
    replaced the DC Controller. Nothing has helped. So what i did was put a folded piece of paper in the power switch
    and taped it in the on position, and so far it has not turned itself off. I know this is the wrong thing to do, so please
    let me know what might be the solution.
    =====================================


    to force a power switch to remain open = a Bad Idea = a Tech with no regard for customer property

    a tech did this in my old company, caused the power switch to melt and burn

    reason power switch trips > is a short/overload somewhere- did u check outlet for proper voltages between Hot>Neutral / Hot>Ground / Neutral>Ground ? Power spikes that push voltage beyond 10% can cause tripping of switch.

    is Printer on a dedicated outlet line ?
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    It's actually going through a shutdown? Try "initialize all data"...back everything up first... it's a start after firmware. Could be a power issue also

  6. #6
    Indentured Servant 500+ Posts D_L_P's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    Quote Originally Posted by Tim C View Post
    I have a customer with a Canon C3330i that keeps powering itself off for no reason after approximately 5-10 minutes of sitting idle. You hear the switch go off, and when you look at the screen it just gives you the standard message of shutting down
    No Error codes.. I have updated the system software than replaced the Power Switch and the Fuser unit.. No help

    Please share your thoughts...Thank you !

    We had one that the overnight control PCB failed with similar symptoms. It kept turning off on its own but one time it never came back on. We swapped the main power supply PCB, still wouldn't come on. That little board got it going again.

  7. #7
    Senior Tech 100+ Posts Tim C's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    Quote Originally Posted by teckat View Post
    =====================================


    to force a power switch to remain open = a Bad Idea = a Tech with no regard for customer property

    a tech did this in my old company, caused the power switch to melt and burn

    reason power switch trips > is a short/overload somewhere- did u check outlet for proper voltages between Hot>Neutral / Hot>Ground / Neutral>Ground ? Power spikes that push voltage beyond 10% can cause tripping of switch.

    is Printer on a dedicated outlet line ?
    I agree with you, its a bad idea to force the power switch to remain on. It was only a test, then removed it.
    as for the power, it tests fine and I installed a power filter to be sure.

  8. #8
    Senior Tech 100+ Posts Tim C's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    Quote Originally Posted by D_L_P View Post
    We had one that the overnight control PCB failed with similar symptoms. It kept turning off on its own but one time it never came back on. We swapped the main power supply PCB, still wouldn't come on. That little board got it going again.

    I will check into that, Thanks

  9. #9
    Senior Tech 100+ Posts Tim C's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    I will check into that, Thanks

    I looked through the parts and service manual, could not find anything referring to an overnight control board

  10. #10
    Senior Tech 100+ Posts Tim C's Avatar
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    Re: Canon Imagerunner Advance C3330i Powers off

    [QUOTE=Tim C;1473949]I agree with you, its a bad idea to force the power switch to remain on. It was only a test, then removed it.
    as for the power, it tests fine and I installed a power filter to be sure.

    So, I have replaced the Power Supply, after looking further in to the Overnight PCB which i found to be the All Night Power supply in the Main Power Supply. and still the same problem occurred.. There must be something I am missing

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