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  1. #1
    Technician malwatson's Avatar
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    E000246-002 Error - C5035i IR Advance

    I was initially receiving a E602-4000 error, however I installed a new hard and reformatted it with the up-to-date firmware, and I am now receiving a E000246-002 error. Any ideas are greatly appreciated thank you.

  2. #2
    Service Manager 1,000+ Posts
    E000246-002 Error - C5035i IR Advance

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    Re: E000246-002 Error - C5035i IR Advance

    Its a problem with the counter pcb.
    When you think you have made a procedure idiot proof your company employs a better idiot.

  3. #3
    Technician malwatson's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    Quote Originally Posted by skynet View Post
    Its a problem with the counter pcb.
    Thank you Skynet for your response, I changed the counter PCB and it didn't resolve the error.
    Last edited by malwatson; 05-28-2020 at 07:03 PM.

  4. #4
    Service Manager 1,000+ Posts
    E000246-002 Error - C5035i IR Advance

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    Re: E000246-002 Error - C5035i IR Advance

    Was it a new counter pcb?
    When you think you have made a procedure idiot proof your company employs a better idiot.

  5. #5
    Technician malwatson's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    Quote Originally Posted by skynet View Post
    Was it a new counter pcb?
    No unfortunately, just now the machine is showing a E000355-0004.????

  6. #6
    Engineer senior 50+ Posts giogi's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    E355-0004
    Main Controller PCB (1) of this machine is different, based on print speed.
    If E355-related error occurs while the copy speeds of PCB and Main Body are not the same, the detailed code 0004 is displayed at first.

    On the PCB Unit, a label printed the parts number for identifying is affixed. In the service
    mode (COPIER > Display > USER > SPDTYPE (Level1)), you can check the print speed of PCB installed.
    "Knowledge is a source, but unfortunately ignorance is a sea."

  7. #7
    Technician malwatson's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    Thanks Giogi,

    After going to (COPIER > Display > USER > SPDTYPE (Level1)) I get a sprint speed of 30. What do I need to check this against?

  8. #8
    Technician malwatson's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    30 matches the small printed label on the side of PCB 1

  9. #9
    Technician malwatson's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    I cleared the error code and this is what is displayed in Level 1 Error Display

    1. E0613-1536
    2. E0732-9999
    3. E0355-0004

  10. #10
    Engineer senior 50+ Posts giogi's Avatar
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    Re: E000246-002 Error - C5035i IR Advance

    if your machine is a 5035 it is wrong to install the MAIN controller of the 5035
    Attached Images Attached Images
    "Knowledge is a source, but unfortunately ignorance is a sea."

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