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  1. #1
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    ImageRunner C2550 - Printing very faded after printer reset

    Hello, i recently purchased this the canon imagerunner C2550. the printer was working fine but seems the black drum needed to be changed. I did a reset for the whole printer, after the reset the image is very faint, it looks like the density is turned down very low but changing the density doesn't seem to change it, i went into service 1 menu and it shows the black density at -76% yes that's negative, while the rest of the colors are around 15%. Can't seem to change them or at least i don't know how to change them. I followed a video online but don't see the same options they do. Not sure if i need to update the printer after the reset but don't know how to do that either. Any help would really be appreciate it. here are some key things that may help whoever knows how to fix this:

    1. The image is faint no matter what i'm printer, scanning or copying. it's the same all around
    2. i don't understand the best place to change density, that may be all i need.
    3. images attached that might help, also added an image of how it's supposed to look
    4. toner save is OFF

    ok nm it won't let me upload the images, but i'll email them to someone if you need them.


    Thank you in advance and appreciate the help.

  2. #2
    Senior Tech 250+ Posts alex@wocltd.com's Avatar
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    goona bet the house the itn has been pressed fully down

  3. #3
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    what's the ITN?

  4. #4
    Self Employed 1,000+ Posts D_L_P's Avatar
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    Did you enter in the door specs after the reset?

  5. #5
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    Quote Originally Posted by D_L_P View Post
    Did you enter in the door specs after the reset?
    i did, they were the same though.

  6. #6
    Senior Tech 250+ Posts alex@wocltd.com's Avatar
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    itn mis type I mean the itb......if it is not l,ocked down you get v.faded prints

  7. #7
    Self Employed 1,000+ Posts D_L_P's Avatar
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    Quote Originally Posted by msleiman View Post
    i did, they were the same though.
    Darn, was hoping it was something easy. If I remember correctly, there's some automatic adjustments that need made after a reset. BTW, when you say reset, you mean DC-CON reset? Or the system init reset?

  8. #8
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    system initial reset, i ended up fixing it, you're going to laugh at me but the cover that closes on top of the drum units wasnt closed all the way. I had no idea that it would cause this or even allow me to run the machine.

  9. #9
    Self Employed 1,000+ Posts D_L_P's Avatar
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    We've all been there. Glad you were able to fix it.

  10. #10
    Field Supervisor 500+ Posts roho's Avatar
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    Re: ImageRunner C2550 - Printing very faded after printer reset

    Quote Originally Posted by msleiman View Post
    system initial reset, i ended up fixing it, you're going to laugh at me but the cover that closes on top of the drum units wasnt closed all the way. I had no idea that it would cause this or even allow me to run the machine.
    Not laughing, that's a good thing to know!

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