Page 1 of 2 12 LastLast
Results 1 to 10 of 14
  1. #1
    Junior Member
    Join Date
    Jun 2020
    Location
    Up North
    Posts
    8
    Rep Power
    0

    Canon adv c5035i - e000020-0391

    Hi Guys,

    I am having issue with a canon adv c5035i displaying an e000020-0391 error. That i be leave the error is linked to the cyan hopper assembly.

    Little back story:

    User fitted fitted an aftermarket Cyan after one fitted ran out then the unit then kept displaying no toner detected. Fitted old unit and got the same error, so has been used as black and white.

    When i swapped the toner and refit it you can hear a motor sound from the Cyan area, just link an rotating sound. Its like what ever is broken is trying to pull/attacted or what ever to the cartridge.

    Ordered genuine Cyan and fitted but now the unit displays e000020-0391 but this maybe to toner leakage. Did a restart and did a main unit clean and display this error with out without the Cyan toner fitted.

    apart from this issue the unit has been running fine. I have yet to do a tare down of the unit to check whats going on.

    Thanks

  2. #2
    Technical/IT Support 500+ Posts Venom's Avatar
    Join Date
    Nov 2009
    Location
    Brantford, Ontario
    Posts
    634
    Rep Power
    31

    Re: Canon adv c5035i - e000020-0391

    piece of old cartridge blocking toner flow?, vacuum it out
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  3. #3
    Service Manager 1,000+ Posts
    Canon adv c5035i - e000020-0391

    skynet's Avatar
    Join Date
    Apr 2009
    Location
    127.0.0.1
    Posts
    1,693
    Rep Power
    89

    Re: Canon adv c5035i - e000020-0391

    I doubt its the toner bottle something has broken, the developer gear can break FC8-4338-000.
    also check the toner feed screw

    When you think you have made a procedure idiot proof your company employs a better idiot.

  4. #4
    Junior Member
    Join Date
    Jun 2020
    Location
    Up North
    Posts
    8
    Rep Power
    0

    Re: Canon adv c5035i - e000020-0391

    Thanks Guys,

    Ill have a look this weekend and report back

  5. #5
    Junior Member
    Join Date
    Jun 2020
    Location
    Up North
    Posts
    8
    Rep Power
    0

    Re: Canon adv c5035i - e000020-0391

    Hi Guys,

    Checked out the Canon yesterday and i'm guessing the cyan hopper is Knackered.


  6. #6
    Junior Member
    Join Date
    Jun 2020
    Location
    Up North
    Posts
    8
    Rep Power
    0

    Re: Canon adv c5035i - e000020-0391

    I checked the developer gear and that looks fine.


  7. #7
    Junior Member
    Join Date
    Jun 2020
    Location
    Up North
    Posts
    8
    Rep Power
    0

    Re: Canon adv c5035i - e000020-0391

    Can you confirm the part number is FM4-9657-000

    I am guessing its an whole unit replacement as well. Can anybody point me in the direction of a UK suppler or just someone with spares from a dead unit or reconditioned?

    Thanks
    Last edited by cdgold3; 06-28-2020 at 01:24 PM. Reason: wrong word

  8. #8
    Service Manager 1,000+ Posts
    Canon adv c5035i - e000020-0391

    skynet's Avatar
    Join Date
    Apr 2009
    Location
    127.0.0.1
    Posts
    1,693
    Rep Power
    89

    Re: Canon adv c5035i - e000020-0391

    Quote Originally Posted by cdgold3 View Post
    Can you confirm the part number is FM4-9657-000

    I am guessing its an whole unit replacement as well. Can anybody point me in the direction of a UK suppler or just someone with spares from a dead unit or reconditioned?

    Thanks
    That part number is the 52xx series the one you want is FM3-5990-000 or FM3-5990-010
    When you think you have made a procedure idiot proof your company employs a better idiot.

  9. #9
    Junior Member
    Join Date
    Jun 2020
    Location
    Up North
    Posts
    8
    Rep Power
    0

    Re: Canon adv c5035i - e000020-0391

    Quote Originally Posted by skynet View Post
    That part number is the 52xx series the one you want is FM3-5990-000 or FM3-5990-010
    Thanks skynet. Found the part and hoping for delivery next week.

    Can I ask how far do I need to go to remove the hopper? As it looks like it goes down under the shelf below.

  10. #10
    Service Manager 1,000+ Posts
    Canon adv c5035i - e000020-0391

    skynet's Avatar
    Join Date
    Apr 2009
    Location
    127.0.0.1
    Posts
    1,693
    Rep Power
    89

    Re: Canon adv c5035i - e000020-0391

    Quote Originally Posted by cdgold3 View Post
    Thanks skynet. Found the part and hoping for delivery next week.

    Can I ask how far do I need to go to remove the hopper? As it looks like it goes down under the shelf below.
    You have a pm
    Take care with that transfer belt its as thin as a crisp/chip packet.
    When you think you have made a procedure idiot proof your company employs a better idiot.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here