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  1. #1
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    Exclamation ImagePROGRAF 4000s first installation error ec3f-402f

    hi everyone, i have a problem with my new canon imagegraf 4000s. after assembling it, I moved on to installing the print head and cartridges but while making the configuration, the machine stopped giving me an error code relating to the ink suction ec3-402f can someone help me? thank you

  2. #2
    Service Manager 10,000+ Posts
    ImagePROGRAF 4000s first installation error ec3f-402f

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    Re: ImagePROGRAF 4000s first installation error ec3f-402f

    Quote Originally Posted by daniloscardicchio View Post
    hi everyone, i have a problem with my new canon imagegraf 4000s. after assembling it, I moved on to installing the print head and cartridges but while making the configuration, the machine stopped giving me an error code relating to the ink suction ec3-402f can someone help me? thank you
    did you follow the procedure in the installation manual?

    please tell us what steps you followed

  3. #3
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    ImagePROGRAF 4000s first installation error ec3f-402f

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    Re: ImagePROGRAF 4000s first installation error ec3f-402f

    Quote Originally Posted by daniloscardicchio View Post
    hi everyone, i have a problem with my new canon imagegraf 4000s. after assembling it, I moved on to installing the print head and cartridges but while making the configuration, the machine stopped giving me an error code relating to the ink suction ec3-402f can someone help me? thank you
    If it's brand new send it back
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    Question Re: ImagePROGRAF 4000s first installation error ec3f-402f

    Quote Originally Posted by Phil B. View Post
    did you follow the procedure in the installation manual?

    please tell us what steps you followed
    yes, i followed step by step procedure...but nothing...

  5. #5
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    Re: ImagePROGRAF 4000s first installation error ec3f-402f

    Quote Originally Posted by daniloscardicchio View Post
    hi everyone, i have a problem with my new canon imagegraf 4000s. after assembling it, I moved on to installing the print head and cartridges but while making the configuration, the machine stopped giving me an error code relating to the ink suction ec3-402f can someone help me? thank you
    Did you clear error? Try remove PH, reboot, then follow install procedure again

  6. #6
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    Question Re: ImagePROGRAF 4000s first installation error ec3f-402f

    • Quote Originally Posted by DCS92 View Post
      Did you clear error? Try remove PH, reboot, then follow install procedure again

    No, i didn’t...Can you explain the procedure to clean error?
    very gentle...thanks

  7. #7
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    ImagePROGRAF 4000s first installation error ec3f-402f

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    Re: ImagePROGRAF 4000s first installation error ec3f-402f

    in plain words - the error means that there is no ink in the tubes (which you should have checked also by yourself)

    The problem could be the tubing system or the purge unit. Theoretically could be also the head - but I doubt it.

    If you are a tech - follow procedure for testing the purge and tubing system.

    If not - call one... it is better and faster

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