IR ADV 4525i scan issues

[stevee104]

Trying to set up smb scanning to 2 computers that return a error of check server which they are not on
a server. All fields are correct on copier and it will scan to my laptop connected to there network, also we have 2 kyocera's
in the same office that scan smb also with no problems to both computers. Both computers and my laptop is running windows 10.
My hair has turn gray on this one any thoughts.

Thanks Steve

[Phil B.]

Trying to set up smb scanning to 2 computers that return a error of check server which they are not on
a server. All fields are correct on copier and it will scan to my laptop connected to there network, also we have 2 kyocera's
in the same office that scan smb also with no problems to both computers. Both computers and my laptop is running windows 10.
My hair has turn gray on this one any thoughts.

Thanks Steve

post your net config page in PDF format

does the copiers have SMB v2 turned on?

[copier tech]

Trying to set up smb scanning to 2 computers that return a error of check server which they are not on
a server. All fields are correct on copier and it will scan to my laptop connected to there network, also we have 2 kyocera's
in the same office that scan smb also with no problems to both computers. Both computers and my laptop is running windows 10.
My hair has turn gray on this one any thoughts.

Thanks Steve

Canon use the term 'server' to mean PC/computer.

Update your firmware and/or check SMB v2/3 is enabled.

[stevee104]

Firmware is up to date and smb2/3 turn own, sorry
for not mention it in earlier post.

[Phil B.]

for being here since 2007 you have NO INFORMATION in your profile

are you trained on ANY product?

or are you an end user?

[stevee104]

KYOCERA dealer, canon copier came with the business when it move here last week. They bought
2 copiers from us and asked if we could set the canon up too and we told them we would
give it shot and believe me i did a lot of searching before posting here.

[Venom]

Try creating a new user on the customer's PC, something simple like User: Scans and Password Scans. At the Canon: Setting/Registration> Set Destination> Register Destination> Register New Destination> File> Browse (This way you navigate to Network, Computer) Use the new credentials and then you will see Shared Folders available. Other thing to try, check DNS settings....maybe use IP address instead of Host name to verify. If all else fails....If you get it scanning on one PC, you can map that drive folder on the other PC's

[stevee104]

Thanks will head back to customer office next week taking a long weekend,
again thanks.

[duxxa]

Check to make sure no software firewall/antivirus is running on the machines. Norton and McAfee especially give me issues aswell as kaspersky.

[stevee104]

Here are the Network config sheets , couldn't get them to upload as one attachment.