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  1. #1
    Senior Tech 100+ Posts
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    IR ADV 4525i scan issues

    Trying to set up smb scanning to 2 computers that return a error of check server which they are not on
    a server. All fields are correct on copier and it will scan to my laptop connected to there network, also we have 2 kyocera's
    in the same office that scan smb also with no problems to both computers. Both computers and my laptop is running windows 10.
    My hair has turn gray on this one any thoughts.

    Thanks Steve

  2. #2
    Service Manager 5,000+ Posts
    IR  ADV 4525i scan issues

    Phil B.'s Avatar
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    Re: IR ADV 4525i scan issues

    Quote Originally Posted by stevee104 View Post
    Trying to set up smb scanning to 2 computers that return a error of check server which they are not on
    a server. All fields are correct on copier and it will scan to my laptop connected to there network, also we have 2 kyocera's
    in the same office that scan smb also with no problems to both computers. Both computers and my laptop is running windows 10.
    My hair has turn gray on this one any thoughts.

    Thanks Steve
    post your net config page in PDF format

    does the copiers have SMB v2 turned on?

  3. #3
    Service Manager 2,500+ Posts
    IR  ADV 4525i scan issues

    copier tech's Avatar
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    Re: IR ADV 4525i scan issues

    Quote Originally Posted by stevee104 View Post
    Trying to set up smb scanning to 2 computers that return a error of check server which they are not on
    a server. All fields are correct on copier and it will scan to my laptop connected to there network, also we have 2 kyocera's
    in the same office that scan smb also with no problems to both computers. Both computers and my laptop is running windows 10.
    My hair has turn gray on this one any thoughts.

    Thanks Steve
    Canon use the term 'server' to mean PC/computer.

    Update your firmware and/or check SMB v2/3 is enabled.


    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  4. #4
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    Re: IR ADV 4525i scan issues

    Firmware is up to date and smb2/3 turn own, sorry
    for not mention it in earlier post.

  5. #5
    Service Manager 5,000+ Posts
    IR  ADV 4525i scan issues

    Phil B.'s Avatar
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    Re: IR ADV 4525i scan issues

    for being here since 2007 you have NO INFORMATION in your profile

    are you trained on ANY product?

    or are you an end user?

  6. #6
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    Re: IR ADV 4525i scan issues

    KYOCERA dealer, canon copier came with the business when it move here last week. They bought
    2 copiers from us and asked if we could set the canon up too and we told them we would
    give it shot and believe me i did a lot of searching before posting here.

  7. #7
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: IR ADV 4525i scan issues

    Try creating a new user on the customer's PC, something simple like User: Scans and Password Scans. At the Canon: Setting/Registration> Set Destination> Register Destination> Register New Destination> File> Browse (This way you navigate to Network, Computer) Use the new credentials and then you will see Shared Folders available. Other thing to try, check DNS settings....maybe use IP address instead of Host name to verify. If all else fails....If you get it scanning on one PC, you can map that drive folder on the other PC's
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  8. #8
    Senior Tech 100+ Posts
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    Re: IR ADV 4525i scan issues

    Thanks will head back to customer office next week taking a long weekend,
    again thanks.

  9. #9
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    Re: IR ADV 4525i scan issues

    Check to make sure no software firewall/antivirus is running on the machines. Norton and McAfee especially give me issues aswell as kaspersky.

  10. #10
    Senior Tech 100+ Posts
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    Re: IR ADV 4525i scan issues

    Here are the Network config sheets , couldn't get them to upload as one attachment.
    Attached Files Attached Files

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