Canon iR 3225 freezes/hangs

[chetanchopra25]

I am maintaining a Canon iR 3225. The copier hangs couple of times every day. The screen does not accept any command, the panel does not accept any command, no print out comes out, even the RUI does not come up. But the PING command works. After rebooting, it works fine for sometime and then again the same problem starts.

I have changed the IP board, hard disk, counter and RAM but to no avail.

Any help would be appreciated.

[Brian8506]

Firmware update


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[Kkh]

I am maintaining a Canon iR 3225. The copier hangs couple of times every day. The screen does not accept any command, the panel does not accept any command, no print out comes out, even the RUI does not come up. But the PING command works. After rebooting, it works fine for sometime and then again the same problem starts.

I have changed the IP board, hard disk, counter and RAM but to no avail.

Any help would be appreciated.

do numeric keypad work?

[chetanchopra25]

No, the numeric keypad also does not work. After reboot, eveything works for few hours before the same problem starts again.

[Brian8506]

You need to update the firmware


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[chetanchopra25]

Firmware update


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That's why I changed the hard disk also. But no effect.

[Brian8506]

That doesn’t update the firmware. The 2 upgrades I’ve seen to be important are the mn/con and dc/con. You need to use the SST

[Kkh]

No, the numeric keypad also does not work. After reboot, eveything works for few hours before the same problem starts again.

If the door opens to the right, what does the sensor on the screen detect? if you detect the possibility that your panel is a problem. try changing the pcb on the panel.

[techandtrader]

Known problem Must update with USB or SST

[Brian8506]

I think you can only update with SST


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