Quote Originally Posted by niyaskarimba View Post
Yes both from same supplier & now the problem is even when we returned the old print head it is same.

Please advice to clear this error.

Thanks in advance.
imagePROGRAF 8400S
Print heads not Recognized-------------this is all that's left.

Procedure when replacing Flex Cable
a) Replace the flex cable, with no print heads installed power up in service mode.
b) When the printer comes to a ready state then power down and power up in user mode still no print heads installed.
c) Wait until the printer asks for the print heads to install them.


In this case replacing the flex cable (QM3-7033-000) resolved the issue.


Firmware
Canon U.S.A., Inc. | imagePROGRAF iPF8400

Power the printer up in "Download Mode" and install the latest firmware.