Page 1 of 2 12 LastLast
Results 1 to 10 of 18
  1. #1
    Junior Member jacobroach89's Avatar
    Join Date
    Jul 2018
    Location
    Oklahoma
    Posts
    6
    Rep Power
    0

    Starting up IP message

    Working with a Canon 5045. Get this, I get a constant starting up IP message and we can’t print I have:

    -checked the network
    -updated firmware
    -checked print drivers
    - I CAN PING THE MACHINE
    -replaced the main controller (twice)
    -replaced riser board
    -wiped all data and formatted Hard drive
    :/

  2. #2
    Service Manager 10,000+ Posts
    Starting up IP message

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    10,306
    Rep Power
    242

    Re: Starting up IP message

    Quote Originally Posted by jacobroach89 View Post
    Working with a Canon 5045. Get this, I get a constant starting up IP message and we can’t print I have:

    -checked the network
    -updated firmware
    -checked print drivers
    - I CAN PING THE MACHINE
    -replaced the main controller (twice)
    -replaced riser board
    -wiped all data and formatted Hard drive
    :/
    ARE YOU a tech or enduser?

    what do you mean " check network "? this sounds like a setting isn't quite right

    if you can ping why replace all those expensive boards?

    please post settings for the network.

    you are 'shot gunning' the repair without knowing the CAUSE of the problem. rookie move.

    do you have the manual?

    what is the SPECIFIC MESSAGE?

    Phil B. ' The Dentist '

  3. #3
    Junior Member jacobroach89's Avatar
    Join Date
    Jul 2018
    Location
    Oklahoma
    Posts
    6
    Rep Power
    0

    Re: Starting up IP message

    Quote Originally Posted by Phil B. View Post
    ARE YOU a tech or enduser?

    what do you mean " check network "? this sounds like a setting isn't quite right

    if you can ping why replace all those expensive boards?

    please post settings for the network.

    you are 'shot gunning' the repair without knowing the CAUSE of the problem. rookie move.

    do you have the manual?

    what is the SPECIFIC MESSAGE?

    Phil B. ' The Dentist '

    Hey Phil,
    15 year canon tech here,

    sorry, my fault, I’ll go slower. Called to end users office. They are saying they can’t print. And there is a message at the bottom of the screen saying “starting up network IP”. I first check for link light at the port (and we are good there). I then check to see if I can ping the machines IP (I get reply). I then attempt to print (nothing). I check the end users print spool and reset (nothing changes). I update machine firmware. I update users print driver and attempt to direct print to the machine (no luck) I hook my own laptop directly to machine (Now I can print). Due to the message of the machine I swap the main controller which houses the network card. Message goes away. I wash my hands, everything is good and they are printing.... 1 month later. A repeat of the same issue exactly. I replace main controller again! Problem remains. I replace riser board of main controller. I can still ping machine I can ping from the machine. But print jobs don’t go through.

    user has another canon printer in office and has no issue printing to that one.... thoughts

  4. #4
    Service Manager 10,000+ Posts
    Starting up IP message

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    10,306
    Rep Power
    242

    Re: Starting up IP message

    Quote Originally Posted by jacobroach89 View Post
    Hey Phil,
    15 year canon tech here,

    sorry, my fault, I’ll go slower. Called to end users office. They are saying they can’t print. And there is a message at the bottom of the screen saying “starting up network IP”. I first check for link light at the port (and we are good there). I then check to see if I can ping the machines IP (I get reply). I then attempt to print (nothing). I check the end users print spool and reset (nothing changes). I update machine firmware. I update users print driver and attempt to direct print to the machine (no luck) I hook my own laptop directly to machine (Now I can print). Due to the message of the machine I swap the main controller which houses the network card. Message goes away. I wash my hands, everything is good and they are printing.... 1 month later. A repeat of the same issue exactly. I replace main controller again! Problem remains. I replace riser board of main controller. I can still ping machine I can ping from the machine. But print jobs don’t go through.

    user has another canon printer in office and has no issue printing to that one.... thoughts
    well the FACT that your lapper prints to indicates a BAD CABLE ...

    you could print to it but swapped boards? WHY

    I always start with the simple shit that a dumbass user can screw up .. THE CABLE.. or NETWORK

    is it set for DHCP or STATIC (preferred) with it set to DHCP IF the machine is turned off ( or sometimes long sleep mode ) DHCP can reassign that IP addy.

    reason I asked about the 'tech' thing your profile doesn't state ANY tech experience ... really it says NOTHING about you. WHY NOT?

    this info helps us determine whether to treat you like an end user or someone with a working knowledge of machines.

    frankly IMHO you blew it by not looking at cable/network before you started swapping boards around.

    I would have razed any of my techs for doing that... KISS principle is ALWAYS a good place to start

  5. #5
    Senior Tech 250+ Posts MunsterTech's Avatar
    Join Date
    Sep 2014
    Location
    limerick
    Posts
    325
    Rep Power
    17

    Re: Starting up IP message

    hi,

    did you ping it with the -t command and then take out the cable to see if it stops pinging? Maybe the IP address is pinging but to another device on the network?

  6. #6
    Junior Member jacobroach89's Avatar
    Join Date
    Jul 2018
    Location
    Oklahoma
    Posts
    6
    Rep Power
    0

    Re: Starting up IP message

    Quote Originally Posted by Phil B. View Post
    well the FACT that your lapper prints to indicates a BAD CABLE ...

    you could print to it but swapped boards? WHY

    I always start with the simple shit that a dumbass user can screw up .. THE CABLE.. or NETWORK

    is it set for DHCP or STATIC (preferred) with it set to DHCP IF the machine is turned off ( or sometimes long sleep mode ) DHCP can reassign that IP addy.

    reason I asked about the 'tech' thing your profile doesn't state ANY tech experience ... really it says NOTHING about you. WHY NOT?

    this info helps us determine whether to treat you like an end user or someone with a working knowledge of machines.

    frankly IMHO you blew it by not looking at cable/network before you started swapping boards around.

    I would have razed any of my techs for doing that... KISS principle is ALWAYS a good place to start
    process of elimination:
    -I used the cable from the port to hook to my “lappy”
    -port was sending link light with data light blinking so that rules out it being cable
    -the fact I ‘could’ print from laptop but not from network indicates to me a failure in the logic of the main controller not communicating network info properly. Besides I have a hundred main controllers in storage at no cost to me.
    -notice after replacing main controller they could then print and the message went away (though temporary)
    -it’s definitely set to static
    -we tried multiple different ports
    -if I can print to a canon 5045 that is in just the other room I have no reason to think network itself is the issue

    -I just started this account haven’t ever needed to ask a forum question before but everyone I know is stumped...

  7. #7
    Junior Member jacobroach89's Avatar
    Join Date
    Jul 2018
    Location
    Oklahoma
    Posts
    6
    Rep Power
    0

    Re: Starting up IP message

    Quote Originally Posted by MunsterTech View Post
    hi,

    did you ping it with the -t command and then take out the cable to see if it stops pinging? Maybe the IP address is pinging but to another device on the network?
    I didn’t try that but I did change to a known available port and pinged that as well. I’ll give that a go though

  8. #8
    Service Manager 1,000+ Posts
    Starting up IP message

    BillyCarpenter's Avatar
    Join Date
    Aug 2020
    Location
    Long Beach, Mississippi
    Posts
    1,252
    Rep Power
    46

    Re: Starting up IP message

    Yeah, you could have an IP conflict with 2 devices on the same IP address. I'd scan the network and look at all the IP addresses being used.

  9. #9
    Service Manager 2,500+ Posts tsbservice's Avatar
    Join Date
    May 2007
    Posts
    2,991
    Rep Power
    134

    Re: Starting up IP message

    Quote Originally Posted by jacobroach89 View Post
    process of elimination:
    -I used the cable from the port to hook to my “lappy”
    -port was sending link light with data light blinking so that rules out it being cable
    -the fact I ‘could’ print from laptop but not from network indicates to me a failure in the logic of the main controller not communicating network info properly. Besides I have a hundred main controllers in storage at no cost to me.
    -notice after replacing main controller they could then print and the message went away (though temporary)
    -it’s definitely set to static
    -we tried multiple different ports
    -if I can print to a canon 5045 that is in just the other room I have no reason to think network itself is the issue

    -I just started this account haven’t ever needed to ask a forum question before but everyone I know is stumped...
    Process of elimination is when you connect your laptop directly to machine with their own cable if it works - machine side is good. It's that simple no matter how many main boards you have handy or machine next room is working etc. Going alternative ways is basically chasing your tail imho.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  10. #10
    Service Manager 10,000+ Posts
    Starting up IP message

    Phil B.'s Avatar
    Join Date
    Jul 2016
    Location
    Raleigh NC
    Posts
    10,306
    Rep Power
    242

    Re: Starting up IP message

    Quote Originally Posted by tsbservice View Post
    Process of elimination is when you connect your laptop directly to machine with their own cable if it works - machine side is good. It's that simple no matter how many main boards you have handy or machine next room is working etc. Going alternative ways is basically chasing your tail imho.
    exactly the point I was trying to make... thanks brother!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here