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  1. #1
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    Canon C5250 printing issue


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    Canon C5250 printing issue

    Hey all

    Got a Canon C5250 that is outputting every job from every PC office wide to A3, all drawers are displaying the correct size
    Driver set to A4 but all print jobs come through asking for A3.

    Tried restarting everything and reinstalling the driver, anyone seen this? (using UFR driver)

    Cheers

  2. #2
    Senior Tech 250+ Posts
    Canon C5250 printing issue

    terramobil's Avatar
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    Re: Canon C5250 printing issue

    Is the driver installed on a server or on ervey client PC? Which application you are printing from? What happend if you are printing from your laptop?

  3. #3
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    Canon C5250 printing issue


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    Re: Canon C5250 printing issue

    Quote Originally Posted by terramobil View Post
    Is the driver installed on a server or on ervey client PC? Which application you are printing from? What happend if you are printing from your laptop?
    Locally installed drivers, all applications including windows test page. Remoted in to install fresh driver on one of the PCs and do some testing
    Haven't been able to print from my laptop as the client is about 6.5 hours drive from me, trying to avoid heading out there hopefully

  4. #4
    Senior Tech 250+ Posts
    Canon C5250 printing issue

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    Re: Canon C5250 printing issue

    What happens if you use a driver from an A4 device? E.g. iR ADV C250i. If this doesn't work also, I think it is a machine setting, not a driver issue.

  5. #5
    Copier Technician 500+ Posts
    Canon C5250 printing issue

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    Re: Canon C5250 printing issue

    Quote Originally Posted by bush_tech View Post
    Hey all

    Got a Canon C5250 that is outputting every job from every PC office wide to A3, all drawers are displaying the correct size
    Driver set to A4 but all print jobs come through asking for A3.

    Tried restarting everything and reinstalling the driver, anyone seen this? (using UFR driver)

    Cheers
    Could be how the document was setup does driver test page work OK also turn on auto continue or error skip on copier use UFR 11

  6. #6
    Service Manager 2,500+ Posts
    Canon C5250 printing issue

    copier tech's Avatar
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    Re: Canon C5250 printing issue

    Sounds like you have auto paper/tray select set up wrong, A4 not enabled, see link below.

    Enabling Paper Drawer Auto Selection
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  7. #7
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: Canon C5250 printing issue

    Have the customer change the cassettes around so A3 is where A4 was and vise versa. That way you can see if the driver is set to print to a specific cassette.
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  8. #8
    Senior Tech 250+ Posts MunsterTech's Avatar
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    Re: Canon C5250 printing issue

    hi,

    if the customer is that far away, could you not use RSOK and team viewer to log on to the machine remotely and see if you can adjust settings.?

  9. #9
    Technician
    Canon C5250 printing issue


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    Re: Canon C5250 printing issue

    Quote Originally Posted by copier tech View Post
    Sounds like you have auto paper/tray select set up wrong, A4 not enabled, see link below.

    Enabling Paper Drawer Auto Selection
    I will look into this

  10. #10
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    Re: Canon C5250 printing issue

    If you intend to print using TCP/IP, in order to install the printer driver correctly, communication via the IP address of the computer on which you intend to install the driver must be permitted in [Firewall Settings] on the machine. Check whether communication via the IP address of the computer is permitted in [Firewall Settings] on the machine. (See steps 14 to 17 in "TCP/IPv4 Settings," or steps 12 to 14 in "TCP/IPv6 Settings.")

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