A couple of Canon questions

[Scottb]

First is the esupport site down and secondly can someone tell me what a E602-1111 is on a ir advance 500

thanks in advance as always,

[Scottb]

There is no E602-1111. I found E602-0111. It's "File System Error on the HDD"

Description: Error in file system writing after startup, I/O error occurred in the file system after startup

1. Turn OFF and then ON the main power.
2. Perform the procedure to enter service mode, Select the following to enter 4: [1]:CHK-TYPE = 4, and select and execute the following: [2]:HD-CHECK = 1; and then turn OFF and ON the power.
3. Start in safe mode to format the HDD (all the data in the HDD is erased).
4. Replace the HDD.

Thank you I am dealing with a middle man so the code must have been miswritten.