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  1. #1
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    Exclamation Canon adv 500i false jam

    Hi guys. Please help me fix this false jam detection on my Canon adv 500i. The jam report indicate Ps11 sensor.
    Just to be 100% sure please with a picture of the Ps11 sensor in the machine. Its a registration sensor. And also the part number

  2. #2
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: Canon adv 500i false jam

    Better for you to post actual jam code.
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  3. #3
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    Canon adv 500i false jam

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    Re: Canon adv 500i false jam

    Quote Originally Posted by Immarth View Post
    Hi guys. Please help me fix this false jam detection on my Canon adv 500i. The jam report indicate Ps11 sensor.
    Just to be 100% sure please with a picture of the Ps11 sensor in the machine. Its a registration sensor. And also the part number
    could be a defective sensor...

    bad/worn feed/transport rollers

    do you have a service manual?

    please list all parts overlife

    page counts on toners/drums

    oem supplies?

    how dirty is the internals?

    what have you done to try and fix the problem?

    we need more info to help you.

  4. #4
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    Arrow Re: Canon adv 500i false jam

    Please error code is 0A05
    What I have done so far:
    Ii have cleaned all sensors
    I have done part chk test
    I have clear jam history

  5. #5
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    Re: Canon adv 500i false jam

    Quote Originally Posted by Immarth View Post
    Hi guys. Please help me fix this false jam detection on my Canon adv 500i. The jam report indicate Ps11 sensor.
    Just to be 100% sure please with a picture of the Ps11 sensor in the machine. Its a registration sensor. And also the part number
    Step 1 switch off the machine
    Step 2 open front door
    Step 3 pool out transport system and switch on machine
    step4 After the machine boot follow prompts of the machine as you watch what the machine demands you to do
    step5 upon putting back the prompts as the machine demands,close the front door and observe what the machine says
    NOTE:If there is a jam immediately after putting back the transport system,then just change the registration sensor.

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