iR-ADV C5250i displays E100-0300

**richmond** · 03-11-2021

I keep getting E100-0300, please any help to resolve this?
The sensor for the Black seems to have a problem.
Photo0030.jpg IMG-7761.jpg

**skynet** · 03-11-2021

E100-0300 is a laser (2) error have you tried swapping the lasers over.
If after swapping them over you get E100-0100 you have moved the fault to laser (1)
The older 5000 series would become ready without a laser connected obviously the colour/black would be missing but at least you can fault find.

**richmond** · 03-13-2021

Originally Posted by skynet

E100-0300 is a laser (2) error have you tried swapping the lasers over.
If after swapping them over you get E100-0100 you have moved the fault to laser (1)
The older 5000 series would become ready without a laser connected obviously the colour/black would be missing but at least you can fault find.

Thanks Very much for your reply, it was very helpful and useful.
I swapped the Laser unit and I had E100-0100 error so does that mean my lasers are not faulty?, then what could be the problem?
Could it be the blue cable?
Thanks..

**skynet** · 03-14-2021

Originally Posted by richmond

Thanks Very much for your reply, it was very helpful and useful.
I swapped the Laser unit and I had E100-0100 error so does that mean my lasers are not faulty?, then what could be the problem?
Could it be the blue cable?
Thanks..

The laser is faulty, at the start you had the E100-0300 code which indicates the laser in position 2 is faulty when you swapped them over it told you laser in position 1 is faulty, E100-0100
The part no is FM0-1021-000, it's the same laser as goes in a 5255 if you have spare machines.

What happens if you leave the faulty laser unplugged and turn the machine on as I said in my previous post the older machines would actually copy/print like this.

**mga** · 03-14-2021

The problem is a faulty laser unit

**skynet** · 03-15-2021

@mga that service manual makes more sense than the one I have all mine talks about is laser 1 and 2, although I assumed laser 2 would be the cyan / black.

**richmond** · 03-19-2021

Originally Posted by skynet

@mga that service manual makes more sense than the one I have all mine talks about is laser 1 and 2, although I assumed laser 2 would be the cyan / black.

Thank you my good friends for your great support, it was very useful.
I replaced the laser unit FC8-3396-2 and the error stopped, it seems to be working now.
I appreciate your great support.
Thank you....