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  1. #1
    Senior Tech 250+ Posts fbkhan3's Avatar
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    E00025-01 after each copy

    Hi,

    New out of box machine, after getting rid of E602 now it throws
    E025-0001 after every copy or sometimes 2 or 3 copies.
    ''check the developer Message ''

    Toner BOX, Toner Drive Motor and Development unit , swapped with another Machine.

    Can you please suggest further what are the possible causes ?



    Regard's


  2. #2
    Service Manager 5,000+ Posts
    E00025-01 after each copy

    copier tech's Avatar
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    Re: E00025-01 after each copy

    Quote Originally Posted by fbkhan3 View Post
    Hi,

    New out of box machine, after getting rid of E602 now it throws
    E025-0001 after every copy or sometimes 2 or 3 copies.
    ''check the developer Message ''

    Toner BOX, Toner Drive Motor and Development unit , swapped with another Machine.

    Can you please suggest further what are the possible causes ?



    Regard's



    'New out of the box' what model!?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Senior Tech 250+ Posts fbkhan3's Avatar
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    Re: E00025-01 after each copy DX4745i

    Quote Originally Posted by copier tech View Post

    'New out of the box' what model!?

    Apologies, I completely forgot to add the Model number.

    IR DX 4745i,

    2X machines with same error, could it be a board issue ?

    regard's

  4. #4
    Service Manager 1,000+ Posts
    E00025-01 after each copy

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    Re: E00025-01 after each copy

    Sounds to me like a dirty toner motor rotation sensor.
    When you think you have made a procedure idiot proof your company employs a better idiot.

  5. #5
    Service Manager 5,000+ Posts
    E00025-01 after each copy

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    Re: E00025-01 after each copy DX4745i

    Quote Originally Posted by fbkhan3 View Post
    Apologies, I completely forgot to add the Model number.

    IR DX 4745i,

    2X machines with same error, could it be a board issue ?

    regard's
    2x machines with the same error, did you set them up as per the service manual? Also check all packaging was removed.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
    Copier Technician 1,000+ Posts
    E00025-01 after each copy

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    Re: E00025-01 after each copy DX4745i

    Quote Originally Posted by copier tech View Post
    2x machines with the same error, did you set them up as per the service manual? Also check all packaging was removed.
    +1 two machines out of the box they haven't been setup correctly reference look at the service manual

  7. #7
    Service Manager 10,000+ Posts
    E00025-01 after each copy

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    Re: E00025-01 after each copy

    IF they are truly NEW out of the box WHY didn't you return them?

    like the others have stated ..sounds like you didn't follow the service manual when setting them up.

  8. #8
    Service Manager 10,000+ Posts
    E00025-01 after each copy

    Phil B.'s Avatar
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    Re: E00025-01 after each copy DX4745i

    Quote Originally Posted by copier tech View Post
    2x machines with the same error, did you set them up as per the service manual? Also check all packaging was removed.
    +1

  9. #9
    Senior Tech 100+ Posts
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    Re: E00025-01 after each copy

    are you sure with the source of toner
    sure it is original

  10. #10
    Senior Tech 250+ Posts fbkhan3's Avatar
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    Re: E00025-01 after each copy

    Quote Originally Posted by Phil B. View Post
    IF they are truly NEW out of the box WHY didn't you return them?

    like the others have stated ..sounds like you didn't follow the service manual when setting them up.

    thanks for valuable input,

    These were 14 units , few of them had E602 ,formatting HDD fixed them.
    Others are installed and working quite good, only these two boxes are with error.

    Machines were purchased from Middle East and brought to Afghanistan so returning or sending back to vendor is not an option.


    Toner-S Toner supply to developing assembly ''Check the Developer Message "
    NG! and as soon press the ''OK'' E 25-01 pops up.

    Parts Check- MTR ON- 5 , toner drive motor doesn't rotate.

    Leaving the toner Bottle cover open while copying works well without an error.

    So in my opinion its either toner Motor or Dc Controller,

    Can you please suggest further.

    Regard's

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