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  1. #1
    Senior Tech 100+ Posts
    Advice on taking on an IR ADV C5045i

    D Colour's Avatar
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    Advice on taking on an IR ADV C5045i

    Hi

    An existing customer has received a letter from Canon saying they will no longer support their C5045i from the end of June. They have got in touch with us about looking after it. We have zero experience on Canon machines. We do Konica based colour and Kyocera based mono devices.

    Looking to see if they are straight forward enough to work on etc or would it be something to avoid.

    They are a good customer and don't want to say no, but really don't want to take something on that could be problematic down the line.

    Thanks

    James
    Everything that has a beginning, has an end.....

  2. #2
    Senior Tech 250+ Posts
    Advice on taking on an IR ADV C5045i


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    Re: Advice on taking on an IR ADV C5045i

    s/Accessories
    The parts support period for the models/accessories
    listed on this page have reached their end date.
    Category GRAPHIC IMAGE RUNNER Scheduled Active
    Parts Estimated End Date Please select the month and year, then click the Download All Parts button if you wish to
    obtain a list of all part numbers whose support period ends for the date selected.
    Jun Dec 2021 2022 2023 2024 2025 2026 2027
    Model/Accessory Parts End Date
    IR ADV C5045 12-2019

  3. #3
    Copier Technician 1,000+ Posts
    Advice on taking on an IR ADV C5045i

    mga's Avatar
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    Re: Advice on taking on an IR ADV C5045i

    Quote Originally Posted by D Colour View Post
    Hi

    An existing customer has received a letter from Canon saying they will no longer support their C5045i from the end of June. They have got in touch with us about looking after it. We have zero experience on Canon machines. We do Konica based colour and Kyocera based mono devices.

    Looking to see if they are straight forward enough to work on etc or would it be something to avoid.

    They are a good customer and don't want to say no, but really don't want to take something on that could be problematic down the line.

    Thanks

    James
    Don't worry about getting the parts Canon will stock still supply parts for much older machines also the irac52xx series uses the same parts they quite a good machine easy to work on

  4. #4
    Service Manager 10,000+ Posts
    Advice on taking on an IR ADV C5045i

    Phil B.'s Avatar
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    Re: Advice on taking on an IR ADV C5045i

    get a service manual if you plan on working on these.

  5. #5
    Trusted Tech 50+ Posts
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    Re: Advice on taking on an IR ADV C5045i

    I would agree with the previous replies. I maintain six IR ADV C5051 machines (which are pretty much the same as what you're asking about).

    They are overall solid machines. Replace drums once in a while, a cleaning blade here or there, and they keep on working. Accessing the parts in the machine and replacing them is relatively simple, providing you have a service manual.

    Strange though that Canon would be saying they are not going to service them... Per my experience they just keep increasing the click rate, and getting even more money per print, and laughing all the way to the bank! Per the service contracts (normally) they can increase the rate annually as they see fit, and they do! The older the machines get, the more money they make on them, as far as I can see. Yes the parts get more expensive and hard to come by, but when you're (Canon is) making $0.16 per color print, that adds up!

    Now, it could be that the customer is mostly using it as a scanner, or some strange scenario wherein Canon doesn't make money, in which case I'd understand.

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