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  1. #1
    Technician mkarip's Avatar
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    CANON C5550i Scanner Problem

    Dear Friends

    Got a problem with C5550i
    A yellow 3cm bar appears on Scan & Copy.
    B / W copy & scan OK.
    Internal color printouts and prints from PC are all OK.
    Drum ITB as good as new.
    Seems like a scanner problem. Glass etc. everything clean.

    I am grateful for all suggestions.
    Attached Files Attached Files

  2. #2
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    Re: CANON C5550i Scanner Problem

    [QUOTE = mkarip; 1758371] Liebe Freunde, ich

    habe ein Problem mit C5550i. Bei
    Scan & Copy wird ein gelber 3-cm-Balken angezeigt.
    S / W-Kopieren und Scannen OK.
    Interne Farbausdrucke und Ausdrucke vom PC sind in Ordnung.
    Drum ITB so gut wie neu.
    Scheint ein Scannerproblem zu sein. Glas etc. alles sauber.

    Ich bin dankbar für alle Vorschläge. [/ QUOTE]


    und bei duplex scan auch

  3. #3
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    Re: CANON C5550i Scanner Problem

    [QUOTE = dekoster; 1758384] [QUOTE = mkarip; 1758371] Liebe Freunde, ich

    habe ein Problem mit C5550i. Bei
    Scan & Copy wird ein gelber 3-cm-Balken-Einstellungen.
    S / W-Kopieren und Scannen OK.
    Interne Farbausdrucke und Ausdrucke vom PC sind in Ordnung.
    Trommel ITB so gut wie neu.
    Scheint ein Scannerproblem zu sein. Glas etc. alles sauber.

    Ich bin der Regel für alle Interessen. [/ QUOTE]


    und bei Duplex-Scan auch [/ QUOTE]

  4. #4
    Technician mkarip's Avatar
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    Re: CANON C5550i Scanner Problem

    Quote Originally Posted by dekoster View Post
    [QUOTE = dekoster; 1758384] [QUOTE = mkarip; 1758371] Liebe Freunde, ich

    habe ein Problem mit C5550i. Bei
    Scan & Copy wird ein gelber 3-cm-Balken-Einstellungen.
    S / W-Kopieren und Scannen OK.
    Interne Farbausdrucke und Ausdrucke vom PC sind in Ordnung.
    Trommel ITB so gut wie neu.
    Scheint ein Scannerproblem zu sein. Glas etc. alles sauber.

    Ich bin der Regel für alle Interessen. [/ QUOTE]


    und bei Duplex-Scan auch [/ QUOTE]
    yes

  5. #5
    Service Manager 10,000+ Posts
    CANON C5550i  Scanner Problem

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    Re: CANON C5550i Scanner Problem

    Quote Originally Posted by dekoster View Post
    [QUOTE = mkarip; 1758371] Liebe Freunde, ich

    habe ein Problem mit C5550i. Bei
    Scan & Copy wird ein gelber 3-cm-Balken angezeigt.
    S / W-Kopieren und Scannen OK.
    Interne Farbausdrucke und Ausdrucke vom PC sind in Ordnung.
    Drum ITB so gut wie neu.
    Scheint ein Scannerproblem zu sein. Glas etc. alles sauber.

    Ich bin dankbar für alle Vorschläge. [/ QUOTE]


    und bei duplex scan auch


    post in native language and use a translator to english and post that also please

  6. #6
    Technician mkarip's Avatar
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    Re: CANON C5550i Scanner Problem

    Quote Originally Posted by Phil B. View Post
    post in native language and use a translator to english and post that also please
    have a problem with C5550i.
    Scan & Copy display a yellow 3 cm bar.
    B / W copying and scanning OK.
    Internal color printouts and printouts from the PC are okay.
    ITB drum as good as new.
    Seems to be a scanner problem. Glass etc. everything clean.

  7. #7
    Service Manager 2,500+ Posts
    CANON C5550i  Scanner Problem

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    Re: CANON C5550i Scanner Problem

    Do one colour copy from the glass at standard settings
    Do another with a magnification of say 25% does the yellow line move?

    Could it be dirt on the scanner white reference plate? Kyocera's have this under the main scanner glass, I have forgotten where this is on a Canon.
    Take the slit glass and main glass out and look for a white strip underneath, clean it.
    When you think you have made a procedure idiot proof your company employs a better idiot.

  8. #8
    Technician mkarip's Avatar
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    Re: CANON C5550i Scanner Problem

    Quote Originally Posted by skynet View Post
    Do one colour copy from the glass at standard settings
    Do another with a magnification of say 25% does the yellow line move?

    Could it be dirt on the scanner white reference plate? Kyocera's have this under the main scanner glass, I have forgotten where this is on a Canon.
    Take the slit glass and main glass out and look for a white strip underneath, clean it.
    Problem solved: It was the lower scanner unit.

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