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  1. #1
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    Firmware update for Canon IR ADV C5051

    Hi guys,

    I have a few (6) Canon IR ADV C5051 machines that I support, and they haven't had a firmware update since about 2016.

    I'm suspecting a firmware update may help because users have been having some strange issues when printing larger PDF files. The PDF files will either stop printing at a certain point, or will pause for several minutes at a certain point in the file. When I print that same file on other copiers/printers, it prints fine (Xerox, Lexmark).

    Tomorrow I will be going to get the info which you all are going to be asking (what driver is being used? is there an error code? what is the current firmware version? can you post a copy of the affected PDF file?), I don't have that data yet. But this isn't the first time there have been odd errors with these somewhat older machines and I think a firmware update would be in order.

    Does anyone know where I can get the latest firmware for these machines?

    Thanks.

  2. #2
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    Re: Firmware update for Canon IR ADV C5051

    [QUOTE=bret@cos.flag.org; 1759052] Hallo Leute,

    ich habe ein paar (6) Canon IR ADV C5051-Computer, die ich unterstütze, und sie haben seit etwa 2016 kein Firmware-Update mehr.

    Ich vermute a Das Firmware-Update kann hilfreich sein, da Benutzer beim Drucken größerer PDF-Dateien einige seltsame Probleme hatten. Die PDF-Dateien werden entweder an einem bestimmten Punkt nicht mehr gedruckt oder an einem bestimmten Punkt in der Datei für einige Minuten angehalten. Wenn ich dieselbe Datei auf anderen Kopierern / Druckern drucke, wird sie einwandfrei gedruckt (Xerox, Lexmark).

    Morgen werde ich die Informationen erhalten, die Sie alle fragen werden (welcher Treiber wird verwendet? Gibt es einen Fehlercode? Was ist die aktuelle Firmware-Version? Können Sie eine Kopie der betroffenen PDF-Datei veröffentlichen?). Ich habe diese Daten noch nicht. Dies ist jedoch nicht das erste Mal, dass bei diesen etwas älteren Computern seltsame Fehler aufgetreten sind, und ich denke, ein Firmware-Update wäre angebracht.

    Weiß jemand, wo ich die neueste Firmware für diese Maschinen bekommen kann?

    Danke. [/ QUOTE]

    I can send it to you via wetransfer
    then you just have to pack it on a stick and install it on the device

  3. #3
    teacher-guide-expert-guru 2,500+ Posts
    Firmware update for Canon IR ADV C5051

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    Re: Firmware update for Canon IR ADV C5051

    Upload on a usb stick only with sst.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  4. #4
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: Firmware update for Canon IR ADV C5051

    I thought with the Advance series you could update them from the control panel?

  5. #5
    Service Manager 1,000+ Posts
    Firmware update for Canon IR ADV C5051

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    Re: Firmware update for Canon IR ADV C5051

    Quote Originally Posted by kuby View Post
    I thought with the Advance series you could update them from the control panel?
    Yes you can in management settings, no need for sst and the slightly tedious task of registering firmware.
    When you think you have made a procedure idiot proof your company employs a better idiot.

  6. #6
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    Re: Firmware update for Canon IR ADV C5051

    Thanks everyone.

    The firmware version is currently: DC-CON 71.01 and R-CON 24.01

    The error code being gotten wasn't technically an error code, but a NG print job result code of 857, which means "Printing was canceled due to the job being canceled while being received, or due to timeout."

    The driver being used was the printer-specific PS3 driver for the Canon IR ADV C5045/5051.

    I don't have a copy of the PDF file that was being printed, so can't post it.

    But I think that proceeding with the firmware upgrade is the best idea in any case.

  7. #7
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: Firmware update for Canon IR ADV C5051

    Access Service Mode and press the Updater button.

  8. #8
    Service Manager 5,000+ Posts
    Firmware update for Canon IR ADV C5051

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    Re: Firmware update for Canon IR ADV C5051

    Quote Originally Posted by bret@cos.flag.org View Post
    Hi guys,

    I have a few (6) Canon IR ADV C5051 machines that I support, and they haven't had a firmware update since about 2016.

    I'm suspecting a firmware update may help because users have been having some strange issues when printing larger PDF files. The PDF files will either stop printing at a certain point, or will pause for several minutes at a certain point in the file. When I print that same file on other copiers/printers, it prints fine (Xerox, Lexmark).

    Tomorrow I will be going to get the info which you all are going to be asking (what driver is being used? is there an error code? what is the current firmware version? can you post a copy of the affected PDF file?), I don't have that data yet. But this isn't the first time there have been odd errors with these somewhat older machines and I think a firmware update would be in order.

    Does anyone know where I can get the latest firmware for these machines?

    Thanks.
    Happy to help with the firmware should you still need it please see our site(s) below.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  9. #9
    Senior Tech 250+ Posts
    Firmware update for Canon IR ADV C5051


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    Re: Firmware update for Canon IR ADV C5051

    Quote Originally Posted by kuby View Post
    I thought with the Advance series you could update them from the control panel?


    they do from service mode

  10. #10
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    Re: Firmware update for Canon IR ADV C5051

    I forgot to mention that these copiers I service are not connected to the internet. I see there is an option in the web interface in Management settings, as was mentioned above, so I just need to get the firmware file. That should work. I'm just looking over the options on where to get the firmware from. I want to be sure it is from the proper source so I don't have any issues.

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