canon c5535i veryslow doesn't recognize ink

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  • randyprinter
    Technician
    • Sep 2020
    • 11

    #1

    canon c5535i veryslow doesn't recognize ink

    Hi,

    I have a pretty weird problem but I cannot pin point it.

    Symptom
    Everything looks normal, I am unable to scan.
    Error tells me can't send please send again later

    Symptom2:
    It sometimes doesn't recognize the yellow ink.

    symptom3:
    Extremely slow at times like it would take 20-40 mins to load but when it is loaded it works normal.

    Also I have no options when I use the remote administration page.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22798

    #2
    Re: canon c5535i veryslow doesn't recognize ink

    Originally posted by randyprinter
    Hi,

    I have a pretty weird problem but I cannot pin point it.

    Symptom
    Everything looks normal, I am unable to scan.
    Error tells me can't send please send again later

    Symptom2:
    It sometimes doesn't recognize the yellow ink.

    symptom3:
    Extremely slow at times like it would take 20-40 mins to load but when it is loaded it works normal.

    Also I have no options when I use the remote administration page.

    are you scanning to email... server .. PC folder?

    what OS are they using on the PC/server?

    are they using 3rd party toner?

    what type file are they printing ? Word - PDF?

    are you logging in as ADMIN? for remote access?

    really need more info for us to help

    Phil B. " The Dentist "

    Comment

    • randyprinter
      Technician
      • Sep 2020
      • 11

      #3
      Re: canon c5535i veryslow doesn't recognize ink

      Hi,

      I am scanning to email and smb PC
      Windows server 2012 both is failed
      no 3rd party toner
      printing is okay and so it the copying
      I am logging as administrator

      Originally posted by Phil B.
      are you scanning to email... server .. PC folder?

      what OS are they using on the PC/server?

      are they using 3rd party toner?

      what type file are they printing ? Word - PDF?

      are you logging in as ADMIN? for remote access?

      really need more info for us to help

      Phil B. " The Dentist "

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22798

        #4
        Re: canon c5535i veryslow doesn't recognize ink

        Originally posted by randyprinter
        Hi,

        I am scanning to email and smb PC
        Windows server 2012 both is failed
        no 3rd party toner
        printing is okay and so it the copying
        I am logging as administrator
        try deleting the last winows update..there is a known problem with all brand due to update

        Comment

        • bret@cos.flag.org
          Technician

          50+ Posts
          • Jun 2020
          • 98

          #5
          Re: canon c5535i veryslow doesn't recognize ink

          Originally posted by Phil B.
          try deleting the last winows update..there is a known problem with all brand due to update
          Could you supply more specific info on this windows update? Or a link to an article on it? If that is the case then I will be having some issues shortly.

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22798

            #6
            Re: canon c5535i veryslow doesn't recognize ink

            Originally posted by bret@cos.flag.org
            Could you supply more specific info on this windows update? Or a link to an article on it? If that is the case then I will be having some issues shortly.
            There only about 100 threads here that mention it. OR you could do an internet search for that topic.
            Do your own homework.
            Jeeeez

            Sent from my SM-G960U using Tapatalk

            Comment

            • bret@cos.flag.org
              Technician

              50+ Posts
              • Jun 2020
              • 98

              #7
              Re: canon c5535i veryslow doesn't recognize ink

              I did my homework (internet searches) and I don't see anything new or unknown about updates that disable this. All you have to do is to in to Programs and Features, Add/Remove Windows components and enable the SMB 1 server/client again. I've been enabling this on Windows 10 machines for the past 2-3 years.

              Per your comment it seemed there was something new on this. I was just asking if there is something other than that. Didn't mean to get argumentive.

              Thanks.

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22798

                #8
                Re: canon c5535i veryslow doesn't recognize ink

                Originally posted by bret@cos.flag.org
                I did my homework (internet searches) and I don't see anything new or unknown about updates that disable this. All you have to do is to in to Programs and Features, Add/Remove Windows components and enable the SMB 1 server/client again. I've been enabling this on Windows 10 machines for the past 2-3 years.

                Per your comment it seemed there was something new on this. I was just asking if there is something other than that. Didn't mean to get argumentive.

                Thanks.
                why do you think MS disabled SMB1?

                ever heard of WANNACRY ransomware? it crawls in via SMB1 https://us-cert.cisa.gov/sites/default/files/FactSheets/NCCIC ICS_FactSheet_WannaCry

                there have been many copier tech companies that have been sued by their clients for re-enabling SMB1

                did you scan CTN for issues with MS updates?

                do what you want I won't interfere any more

                Comment

                • randyprinter
                  Technician
                  • Sep 2020
                  • 11

                  #9
                  Re: canon c5535i veryslow doesn't recognize ink

                  I am 99.9 % sure the update is not related to my issue can anyone help me out

                  Comment

                  • bret@cos.flag.org
                    Technician

                    50+ Posts
                    • Jun 2020
                    • 98

                    #10
                    Re: canon c5535i veryslow doesn't recognize ink

                    Assuming you have basic things like you can ping the server that you're trying to scan to from the copier. There is a PING function on the copier. I know you said you could print, but that doesn't necessarily mean you can reach that server you're trying to scan to.

                    The version of SMB used by these older copiers is SMB1. If your server is not supporting that, then you won't be able to scan to that server from that copy machine. There are plenty of articles online that give more information on that, if that is the problem.

                    Otherwise, assuming those points are fine, the most effective way I've found to set up scanning to SMB is to use the Browse button, and enter the ip address of the server, and then username and password. That will show you the share, which you can then choose and it will fill in the right servername/sharename path. The syntax can be tricky if you don't know how to type it in exactly.

                    As for the machine sometimes taking 20+ minutes to boot up, sounds strange, I have no idea about that.

                    I know it's been a week, maybe you've already figured it out. If so I'd like to hear about it.

                    Comment

                    • randyprinter
                      Technician
                      • Sep 2020
                      • 11

                      #11
                      Re: canon c5535i veryslow doesn't recognize ink

                      After leaving it alone for a couple of weeks. I finally got an error code. This explains the slow boots and can't scan to hdd. Any help in the right direction would be good. Right now I am aiming to call a tech and program a new HDDE602-0001

                      Comment

                      • Canuck
                        Tech Specialist

                        1,000+ Posts
                        • Nov 2007
                        • 1713

                        #12
                        Re: canon c5535i veryslow doesn't recognize ink

                        Originally posted by randyprinter
                        After leaving it alone for a couple of weeks. I finally got an error code. This explains the slow boots and can't scan to hdd. Any help in the right direction would be good. Right now I am aiming to call a tech and program a new HDDE602-0001
                        You"ll need firmware...load it onto USB, boot up safe mode

                        Comment

                        • mga
                          Copier Technician

                          Site Contributor
                          1,000+ Posts
                          • Dec 2010
                          • 1393

                          #13
                          Re: canon c5535i veryslow doesn't recognize ink

                          Originally posted by randyprinter
                          After leaving it alone for a couple of weeks. I finally got an error code. This explains the slow boots and can't scan to hdd. Any help in the right direction would be good. Right now I am aiming to call a tech and program a new HDDE602-0001
                          Try update firmware on existing hdd. You can't just go out and buy any hdd for Canon copiers has to made for your model unless you can get a cloned one
                          Regards Mark

                          FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                          RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                          https://copierservices.simdif.com

                          Comment

                          • randyprinter
                            Technician
                            • Sep 2020
                            • 11

                            #14
                            Re: canon c5535i veryslow doesn't recognize ink

                            Originally posted by Canuck
                            You"ll need firmware...load it onto USB, boot up safe mode
                            If you can help, I am sure we can come to an agreement. $
                            I can get into SM (i hope)
                            I have usb
                            Missing firmware

                            Comment

                            • Canuck
                              Tech Specialist

                              1,000+ Posts
                              • Nov 2007
                              • 1713

                              #15
                              Re: canon c5535i veryslow doesn't recognize ink

                              Originally posted by randyprinter
                              If you can help, I am sure we can come to an agreement. $
                              I can get into SM (i hope)
                              I have usb
                              Missing firmware
                              You won't get into service mode with dead HDD. As mentioned, you need a Canon HDD(NWRS or Hytec are authorized and cheaper than direct from Canon). Sorry, I can't supply copy of firmware(I value my career with Canon....lol)

                              Comment

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