Originally Posted by
mloudy
Just starting to have techs find all toners and then ask where any more are stored when they are on site. Way too many leased machines are being retuned with gobs of toners.
One nice feature to monitoring software is that you can set up Premature Toner Alerts. Some of the dumbest customers will swap out all the toners when the colors are off. I had an alert hit my phone and I showed up in minutes to find a full set of toners in the trash which would have been gone by the next morning. Then I train the person who did it but unfortunately a new knucklehead will be in charge in a few months.
Setting email alerts is great and we use them but if a toner is changed at, let us say 60%, then the email alert setting of 20% is never sent. With Sharp you can print out a 22-6 which will show the "near-near end" toners, toners replaced early but that is after the fact. It does help identify abusers.
Our largest account would often start swapping toners when it needed an image unit. Talking about a fleet of 70 color printers. So for a black image unit alert on the display the printer would get a full set of new toners and image units. Keep swapping until the printer worked again basically. We eventually had to change them over to a cpc for parts/service and they paid for supplies. To this day we still pick up gaylords full of "empties" and bring them back to go through one by one. Normally we find about $500 our cost in brand new toners that have never even inserted as well of multiple toners with varying life left. When you never install a toner it doesn't show up in the Premature Replacement Alerts. After 12 years we still don't know how it happens and neither do they. We re-box them and ship them all back to them. I HATE MPS.
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