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Thread: c2220i jam

  1. #11
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    Re: c2220i jam

    buenas tardes amigos ya lo intente retirando el kit de recojida de la segunda bandeja y hace lo mismo el momento que envías una impresión te da traba de papel si el equipo esta en modo de ahorro de energía si no esta en modo de ahorro de energía trabaja normal pero si esta o la pones en ahorro de energía se traba igual porque el momento que empieza a girar el equipo para calentarse empuja papel y traba de la bandeja uno o de la que tenga papel
    también he probado poniéndole las dos bandejas inferiores para que el equipo trabaje con cuatro bandejas he igual hace lo mismo si el equipo esta sin ahorro de energía funciona todas las bandejas como se debe así envíes impresiones A4 o A3 funciona y alimenta normal el papel de la bandeja correspondiente pero si la pones en ahorro e energía alimenta papel de cualquier otra bandeja que tenga papel ya sea esta la segunda tercera o cuarta bandeja

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    Re: c2220i jam

    [QUOTE = pLatik; 1789523] Intentaré tu sugerencia. Retiro el conjunto de recogida del segundo cajón y publico los resultados más tarde. Estaba convencido de que el problema era del software, pero ahora voy al lado del hardware. Gracias [/ QUOTE]


    buenas tardes amigos ya lo intente retirando el kit de recojida de la segunda bandeja y hace lo mismo el momento que envías una impresión te da traba de papel si el equipo esta en modo de ahorro de energía si no esta en modo de ahorro de energía trabaja normal pero si esta o la pones en ahorro de energía se traba igual porque el momento que empieza a girar el equipo para calentarse empuja papel y traba de la bandeja uno o de la que tenga papel

    también he probado poniéndole las dos bandejas inferiores para que el equipo trabaje con cuatro bandejas he igual hace lo mismo si el equipo esta sin ahorro de energía funciona todas las bandejas como se debe así envíes impresiones A4 o A3 funciona y alimenta normal el papel de la bandeja correspondiente pero si la pones en ahorro e energía alimenta papel de cualquier otra bandeja que tenga papel ya sea esta la segunda tercera o cuarta bandeja

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    Re: c2220i jam

    buenas tardes amigos ya lo intente retirando el kit de recojida de la segunda bandeja y hace lo mismo el momento que envías una impresión te da traba de papel si el equipo esta en modo de ahorro de energía si no esta en modo de ahorro de energía trabaja normal pero si esta o la pones en ahorro de energía se traba igual porque el momento que empieza a girar el equipo para calentarse empuja papel y traba de la bandeja uno o de la que tenga papel
    también he probado poniéndole las dos bandejas inferiores para que el equipo trabaje con cuatro bandejas he igual hace lo mismo si el equipo esta sin ahorro de energía funciona todas las bandejas como se debe así envíes impresiones A4 o A3 funciona y alimenta normal el papel de la bandeja correspondiente pero si la pones en ahorro e energía alimenta papel de cualquier otra bandeja que tenga papel ya sea esta la segunda tercera o cuarta bandeja

  4. #14
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: c2220i jam

    If it is doing it only on printing, there is nothing mechanically wrong in the machine. What jam code? What does it say as the paper source for the Jam? Paper size indicated for the Jam? This sounds more like an application related issue..what kind of documents? If you create documents in Word and Excel, they are at the top of the food chain in relation to the driver settings. On the print jobs that jam, what kind? PDF,Word,xls,etc? If I create a Word document, for example, that says I want to print Monarch envelopes from bypass tray and I load bypass with Com 10, it will jam every print. I have a few customers that do this all the time. If it copies without issues, update the driver and firmware on the machine and go from there. I would look at what they are printing when it jams

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    Service Manager 2,500+ Posts tsbservice's Avatar
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    Thumbs up Re: c2220i jam

    Quote Originally Posted by Canuck View Post
    If it is doing it only on printing, there is nothing mechanically wrong in the machine. What jam code? What does it say as the paper source for the Jam? Paper size indicated for the Jam? This sounds more like an application related issue..what kind of documents? If you create documents in Word and Excel, they are at the top of the food chain in relation to the driver settings. On the print jobs that jam, what kind? PDF,Word,xls,etc? If I create a Word document, for example, that says I want to print Monarch envelopes from bypass tray and I load bypass with Com 10, it will jam every print. I have a few customers that do this all the time. If it copies without issues, update the driver and firmware on the machine and go from there. I would look at what they are printing when it jams
    Exactly my thoughts.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

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  6. #16
    Senior Tech 100+ Posts pLatik's Avatar
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    Re: c2220i jam

    Quote Originally Posted by Canuck View Post
    If it is doing it only on printing, there is nothing mechanically wrong in the machine. What jam code? What does it say as the paper source for the Jam? Paper size indicated for the Jam? This sounds more like an application related issue..what kind of documents? If you create documents in Word and Excel, they are at the top of the food chain in relation to the driver settings. On the print jobs that jam, what kind? PDF,Word,xls,etc? If I create a Word document, for example, that says I want to print Monarch envelopes from bypass tray and I load bypass with Com 10, it will jam every print. I have a few customers that do this all the time. If it copies without issues, update the driver and firmware on the machine and go from there. I would look at what they are printing when it jams

    The jam code is "000a02". the source of the paper is the second drawer, even though it is selected in the driver that the paper source is the first drawer and selected a4 as source and destination in terms of dimension. the applications where the problem happens are variable, both I've seen it happening in files created by crystal reports (management programs), as in word files in 2013, 2016 versions. like i said is already update the firmware to last version and already tried the last driver both universal, as the specific for this model. pcl, postscript or ufr2

  7. #17
    Senior Tech 100+ Posts pLatik's Avatar
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    Re: c2220i jam

    and like i said, is not an issue wich happens all the time. the same document it is possible to print well in several prints (fetching a4 paper from the first drawer) and sporadically you will sometimes end up fetching paper from drawer 2 which is loaded with a3 paper and jams. as already mentioned by our colleague marlo, in these machines the problem happens when it is in sleep mode

  8. #18
    Senior Tech 100+ Posts pLatik's Avatar
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    Re: c2220i jam

    i upload a photo to all see that is in power on (recovery from sleep mode) that the jam occurs
    Attached Images Attached Images
    • File Type: jpg 1.jpg (80.6 KB, 11 views)

  9. #19
    Field Engineer 50+ Posts fchu5959's Avatar
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    Re: c2220i jam

    Quote Originally Posted by pLatik View Post
    i upload a photo to all see that is in power on (recovery from sleep mode) that the jam occurs

    Did you check the solenoid SL5 ??
    Have you tried replacing the lower paper-pick up assembly?

    The jam code 0a02 is a known issue from Canon!

  10. #20
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    Re: c2220i jam

    Quote Originally Posted by pLatik View Post
    i upload a photo to all see that is in power on (recovery from sleep mode) that the jam occurs
    Hello everyone, I had this problem and only with the c2220 series. I solved it by changing the pick up ass`y of the II cassette but it didn't make sense to me as a solution then I tried on a couple of machines to turn on energy mode on High and after that the machines worked normally without that problem. The problem is most evident when the device is in sleep mode and when it is activated with the given print from the computer. I hope this will be of help to you.

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