Canon iR Advance C5540i error 602-0801

[Tim C]

I have this problem with a Canon C5540i.. Error code 602-0801 occurred

I went to the customers office to clear it and I selected the option for CHK Hard Drive

It said this will take 100 minutes, Ok I left the machine and called them back 2 hours later and

they said it was stuck on 15 minutes for the last 1/2 hour.. So i was thinking Hard Drive Failure.

I have a working C5550i machine in our office that I pulled the Hard Drive from and Installed into their

machine. So it went into the 100 minute thing again , so I left hoping this would recover by the morning

So after all of this, I read in the Service Bulletin that you should not swap Hard drives. I have not checked on the machine this morning yet

Any Suggestions for a fix ?

Thanks

[bobburnsreb]

Gen 3 devices (all editions - C55xx, 45xx...etc...), when needing to format the HDD, after the format is complete just cycle power. The System Software backup resides on the Flash PCB. Just my suggestion!

[copier tech]

I have this problem with a Canon C5540i.. Error code 602-0801 occurred

I went to the customers office to clear it and I selected the option for CHK Hard Drive

It said this will take 100 minutes, Ok I left the machine and called them back 2 hours later and

they said it was stuck on 15 minutes for the last 1/2 hour.. So i was thinking Hard Drive Failure.

I have a working C5550i machine in our office that I pulled the Hard Drive from and Installed into their

machine. So it went into the 100 minute thing again , so I left hoping this would recover by the morning

So after all of this, I read in the Service Bulletin that you should not swap Hard drives. I have not checked on the machine this morning yet

Any Suggestions for a fix ?

Thanks

Quickest way fit the old or new a HDD then boot up off a USB firmware pen created with the SST then format the HDD & reload the SSW.

[alex@wocltd.com]

you cant just pull hdd from the later machines(like you could on the earlier ones) - for each machine you will need to format and install s/s........

[Tim C]

Ended up reformatting the HD and reinstalling the System software and its working now, thanks

[muhammadreza]

Ended up reformatting the HD and reinstalling the System software and its working now, thanks

How i find HD format firmware?

[bobburnsreb]

The format file comes with the system software when you download from Canon.

[techandtrader]

C5500 Drives are married to the machine. Must replace with a new one when needed.

[skibum]

Can you just reformat and then power cycle on and the original system software will reload onto the hdd from the flash pcb which resides on the IRC5550i??

[ADV COPIER]

Can you just reformat and then power cycle on and the original system software will reload onto the hdd from the flash pcb which resides on the IRC5550i??

yes you can