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  1. #1
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    Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    First time poster. Hi everyone, thank you for considering helping me. For weeks and months I've been facing this issue I cannot find a way to resolve.

    I turn on the device and see the error : "Insert the transfer fixing unit as far as it will go."

    Usually, I open the fixing assembly door and close it immediately, once or twice, and this will clear that error.

    Then, I am faced with another error, E000006-0002. I looked this up on the manual which reads:

    Fixing Feed drawer connection error
    Description of detection: Fixing feed knob of fixing drawer is abnormal (Sensor cannot detect)
    Measures: 1. Fixing feed knob of dixing drawer has connection failure, 2. Wire harness failure, 3. Sensor failure


    I have no idea what to do at this point. I accidentally lookup up this error incorrectly on the manual and replaced the fixing film unit.

    When shutting off the unit, it makes a strange clicking noise for five seconds before shutdown is completed.

    Any ideas or guidance, please, anyone?

    1-scaled-1024x512.jpg2-scaled-1024x512.jpg3-scaled-1024x512.jpg4-scaled-1024x512.jpg

  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  3. #3
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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    thanks zoraldinho, that's a super useful guide for me.

    helps me condider narrowing it down to replacing the fixing drawer assembly or the fixing drawer cable.

    i wonder if the first error being the non-detection of the drawer correctly closed suggests one or the other. that error goes away by spoofing it with opening and closing the door.

  4. #4
    teacher-guide-expert-guru 2,500+ Posts
    Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Usually is just a piece of paper in the connector.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  5. #5
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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    fixing-drawer-scaled-1200x628.jpgfixing-drawer-2-scaled-1200x628.jpg I don't know the name of it yet but this connector I will like to inspect! I read somewhere pins can be distorted from it for example. It's an awkward reach in there so unsure how to start on it.

  6. #6
    Copier Technician 1,000+ Posts
    Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Quote Originally Posted by drect View Post
    fixing-drawer-scaled-1200x628.jpgfixing-drawer-2-scaled-1200x628.jpg I don't know the name of it yet but this connector I will like to inspect! I read somewhere pins can be distorted from it for example. It's an awkward reach in there so unsure how to start on it.
    Being a end user you may be best to call a credited service engineer.
    You can pull the draw out more look on the rail push the two leaf springs in may help to see more
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  7. #7
    Service Manager 10,000+ Posts
    Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Quote Originally Posted by mga View Post
    Being a end user you may be best to call a credited service engineer.
    You can pull the draw out more look on the rail push the two leaf springs in may help to see more
    +1 to the suggested

    Sent from my SM-G960U using Tapatalk

  8. #8
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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Hi, thanks to all posters and viewers for the valuable input!

    Can someone indicate how I can find a correct service engineer to look at it? I am in Miami.

    However, as end user I also quite enjoy learning the technicals of this machine, for example I put it together, and also I just replaced the film fuser.

    On the diagnosis side, given that there is the fixing feeder error first and once that is handled, there is the E000006-0002 error, which reads as some sort of sensor error, I thought maybe I should try to replace the Fixing Drawer Assembly.

    Any feedback on engineer, or this route of troubleshooting I am considering? Or other ideas!

    Best wishes to all
    PXL_20210712_205037185-scaled-1200x628.jpgPXL_20210712_205025949-scaled-1200x628.jpgPXL_20210712_205228949-scaled-1200x628.jpgPXL_20210712_204746851-scaled-1200x628.jpgPXL_20210712_204859680-scaled-1200x628.jpgScreenshot_20210711-221600-scaled-1200x628.jpg

  9. #9
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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Hi bump, I am gonna try replacing the fuser plug (FM0-2095-000 Fixing Drawer Assembly). Any tech's opinion as to whether this is a good idea or bad idea?

  10. #10
    Copier Technician 1,000+ Posts
    Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

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    Re: Canon ImageRunner Advance C9280 Pro | "Fixing Feed Drawer Connection Error"

    Quote Originally Posted by drect View Post
    Hi, thanks to all posters and viewers for the valuable input!

    Can someone indicate how I can find a correct service engineer to look at it? I am in Miami.

    However, as end user I also quite enjoy learning the technicals of this machine, for example I put it together, and also I just replaced the film fuser.

    On the diagnosis side, given that there is the fixing feeder error first and once that is handled, there is the E000006-0002 error, which reads as some sort of sensor error, I thought maybe I should try to replace the Fixing Drawer Assembly.

    Any feedback on engineer, or this route of troubleshooting I am considering? Or other ideas!

    Best wishes to all
    PXL_20210712_205037185-scaled-1200x628.jpgPXL_20210712_205025949-scaled-1200x628.jpgPXL_20210712_205228949-scaled-1200x628.jpgPXL_20210712_204746851-scaled-1200x628.jpgPXL_20210712_204859680-scaled-1200x628.jpgScreenshot_20210711-221600-scaled-1200x628.jpg
    I think you should call Canon have you also noticed the control panel isn't showing the finisher it could be related good luck
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

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