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  1. #1
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    Unhappy Canon IR ADV C5240 - Scanner Problem

    Hello:

    I have a problem with the scanner unit. As you can see in the video (https://youtu.be/mcpwKTqGTZ8), the scaner goes to the left instead to go to the rigth. It happens when I try to copy or scan from the glass. The ADF woks fine.

    I have already checked the sensors, the motor and they look fine. I have uploaded the firmware too.

    It is weard because it does not show any jam or code error.

    Could you please help me with this problem?

    https://youtu.be/mcpwKTqGTZ8

    Thank you!!!!

  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    Canon IR ADV C5240 - Scanner Problem

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    Re: Canon IR ADV C5240 - Scanner Problem

    The scanner is in the scanning position from the adf.
    In service mode, check if any sensor is on.
    You can try clearing the reader cont. Save the settings first.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  3. #3
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    Re: Canon IR ADV C5240 - Scanner Problem

    Quote Originally Posted by luis1984bol View Post
    Hallo:

    Ich habe ein Problem mit der Scannereinheit. Wie Sie im Video sehen können ( https://youtu.be/mcpwKTqGTZ8 ), geht der Scanner nach links statt nach rechts. Es passiert, wenn ich versuche, vom Glas zu kopieren oder zu scannen. Der ADF funktioniert einwandfrei.

    Die Sensoren und den Motor habe ich bereits überprüft und sie sehen gut aus. Die Firmware habe ich auch hochgeladen.

    Es wird getragen, weil es keinen Stau oder Codefehler anzeigt.

    Könnten Sie mir bitte bei diesem Problem helfen?

    https://youtu.be/mcpwKTqGTZ8

    Danke!!!!
    you have the sensor hook at the top left of the scanner
    that must be pressed down

  4. #4
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    Re: Canon IR ADV C5240 - Scanner Problem

    Quote Originally Posted by zoraldinho View Post
    The scanner is in the scanning position from the adf.
    In service mode, check if any sensor is on.
    You can try clearing the reader cont. Save the settings first.
    I was thinking the same, so then I had unplugged the ADF ( all conectors). And the problem persist without the adf.

    I did the CLEAR Dcon, Rcon all of them.. And nothing

  5. #5
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    Re: Canon IR ADV C5240 - Scanner Problem

    Quote Originally Posted by dekoster View Post
    you have the sensor hook at the top left of the scanner
    that must be pressed down
    I had tested the motor that control the CIS in service Mode, and it does the same. The CIS tries to go to the left intead to the right.

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