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  1. #1
    teacher-guide-expert-guru 2,500+ Posts
    connection lost e-maintenance

    zoraldinho's Avatar
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    connection lost e-maintenance

    Hi,


    All printers have lost the e-maintenance connection. The devices have been updated. (IRAC 3525,356 ..) The devices are working in our shop. (COM-TEST ok) !!!
    Of course, I immediately think of IT sector of the company and their network.
    The biggest joke is that the little MF i-sensys 643 communicates and has no problems with cds or ugw.


    Has anyone had a similar problem?
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  2. #2
    Service Manager 5,000+ Posts
    connection lost e-maintenance

    copier tech's Avatar
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    Re: connection lost e-maintenance

    Quote Originally Posted by zoraldinho View Post
    Hi,


    All printers have lost the e-maintenance connection. The devices have been updated. (IRAC 3525,356 ..) The devices are working in our shop. (COM-TEST ok) !!!
    Of course, I immediately think of IT sector of the company and their network.
    The biggest joke is that the little MF i-sensys 643 communicates and has no problems with cds or ugw.


    Has anyone had a similar problem?
    I was battling this a few weeks ago, got the client IT involved turned out to be their firewall blocking access.


    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    teacher-guide-expert-guru 2,500+ Posts
    connection lost e-maintenance

    zoraldinho's Avatar
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    Re: connection lost e-maintenance

    Quote Originally Posted by copier tech View Post
    I was battling this a few weeks ago, got the client IT involved turned out to be their firewall blocking access.



    This happens many times but I don't know why i-sensys has no problems?
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  4. #4
    Field Supervisor 500+ Posts
    connection lost e-maintenance

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    Re: connection lost e-maintenance

    There was a memo from Canon about updating firmware to the latest - some changes in the e-maintenance system (don't remember well)

    Maybe you should check it out. That maybe explains why some devices communicate and some others don't.

  5. #5
    teacher-guide-expert-guru 2,500+ Posts
    connection lost e-maintenance

    zoraldinho's Avatar
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    Re: connection lost e-maintenance

    Quote Originally Posted by V-P View Post
    There was a memo from Canon about updating firmware to the latest - some changes in the e-maintenance system (don't remember well)

    Maybe you should check it out. That maybe explains why some devices communicate and some others don't.
    The devices have been updated. (IRAC 3525,356 ..) The devices are working in our shop. (COM-TEST ok) !!!
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  6. #6
    Field Supervisor 500+ Posts
    connection lost e-maintenance

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    Re: connection lost e-maintenance

    Disconnect one working machine and use that static ip address to your problem machine, if working then you know who must fix it
    Defects are simple, our mind is complicated

  7. #7
    teacher-guide-expert-guru 2,500+ Posts
    connection lost e-maintenance

    zoraldinho's Avatar
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    Re: connection lost e-maintenance

    Quote Originally Posted by Blizzoo View Post
    Disconnect one working machine and use that static ip address to your problem machine, if working then you know who must fix it
    From a working i-sensys ip I type in c 356 and it doesn't work.356 I bring it to my shop and it works. Why does i-sensys work with all ip? IT shit I assume.Very important customer and inhospitable computer scientists.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


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