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  1. #1
    Technician carlsson's Avatar
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    Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    My Canon IR Advance C5235 indicates jamming paper, even though there are no jam.

    Procedure:
    The machine starts to process the job, when it tries to pickup the paper, it produce a paper jam instead. Opening all covers and trays indicate there's nothing jammed, and when closing them the printer tries again.
    This happens for both A4 and A3, the A4 prints I eventually got to work (after some opening and closing), but I have a booklet to print with A3 that refuses to pickup the paper.

    Thoughts:
    - I have recently moved this machine, can it be that I put the trays back in the wrong places (I don't know how they were placed before, and I have 4 of them)?
    - Should I clean the pickup rollers?

    Tia,
    /andreas

  2. #2
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    Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    Hello ,

    You can first try changing the tray and test.

    Check in the service mode what sensor is jamming what is the type of jam.

    This will lead you to what is your problem




    Sent from my SM-G610F using Tapatalk

  3. #3
    Technician carlsson's Avatar
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    Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    Changing the A3 tray to one tray lower actually did the job! Thanks!

    Questions:
    - Is it possible to enter service mode with remote management?
    - When entering service mode on the machine itself, what is the next step here?

    Skärmavbild 2021-08-03 kl. 13.52.21.png

  4. #4
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    Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    charm5496's Avatar
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    Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    Quote Originally Posted by carlsson View Post
    Changing the A3 tray to one tray lower actually did the job! Thanks!

    Questions:
    - Is it possible to enter service mode with remote management?
    - When entering service mode on the machine itself, what is the next step here?

    Skärmavbild 2021-08-03 kl. 13.52.21.png
    There is a remote panel viewer that you can install and use. I am not 100% certain that it works on the 52 series devices, but it might be worth a shot.
    Accidents don't just happen. They must be carelessly planned.

  5. #5
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    Re: Canon IR Advance C5235 indicates jamming paper, even though there are no jam

    Service mode -> mode list -> Copier
    Under display -> Jam

    Click on the first on the list and take me a picture of the screen .

    It will state your jam issue.

    It could the pickup rollers are out of place , a torn sheet in the assembly or the rollers needs replacement



    Sent from my SM-G610F using Tapatalk

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