Canon image runner advance 400i

[cliffhangers]

Canon image runner 400i display E748-2010 when I disconnected the harddrive it will display 602-0001 when I change the hard it will still display the E748-2010 please need help on this thanks in advanced.

[Phil B.]

Canon image runner 400i display E748-2010 when I disconnected the harddrive it will display 602-0001 when I change the hard it will still display the E748-2010 please need help on this thanks in advanced.

Did you format and init the hdd?

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[fchu5959]

Canon image runner 400i display E748-2010 when I disconnected the harddrive it will display 602-0001 when I change the hard it will still display the E748-2010 please need help on this thanks in advanced.

This means that the MN con pcb is good since it recognises the absence of HDD(E602-0001) and most probably,the flash pcb is defective.

You can try,first,to start the machine in safe mode(2+8) with a usb key containing the firmware .if you succeed,you can format the flash pcb and reinstall the firmware.

Otherwise,you will have to order a new flash pcb from Canon.(Flash pcb does not have any parts number).You will have to make a special request to Canon.