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  1. #1
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    Canon ir2870 jam problem

    Hi, why is the paper jammed in A4 format while A4R is okay?
    I tried from all the drawers and it doesn't change. Obviously the selector and the card are set right ...............

  2. #2
    Master Of The Obvious 10,000+ Posts
    Canon ir2870 jam problem

    blackcat4866's Avatar
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    Re: Canon ir2870 jam problem

    Quote Originally Posted by comaiel View Post
    Hi, why is the paper jammed in A4 format while A4R is okay?
    I tried from all the drawers and it doesn't change. Obviously the selector and the card are set right ...............
    Is it obvious? Can you be more specific? Paper size and orientation maybe? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Re: Canon ir2870 jam problem

    Quote Originally Posted by blackcat4866 View Post
    È ovvio? Può essere più preciso? Forse il formato e l'orientamento della carta? =^..^=
    the format and orientation are right. only if I move to A4R I have no jams

  4. #4
    Service Manager 10,000+ Posts
    Canon ir2870 jam problem

    Phil B.'s Avatar
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    Re: Canon ir2870 jam problem

    Quote Originally Posted by comaiel View Post
    the format and orientation are right. only if I move to A4R I have no jams
    Then obviously the settings aren't correct.

    Sent from my SM-G960U using Tapatalk

  5. #5
    Service Manager 1,000+ Posts
    Canon ir2870 jam problem

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    Re: Canon ir2870 jam problem

    A jam code would help


    Sent from my iPhone using Tapatalk

  6. #6
    Service Manager 1,000+ Posts
    Canon ir2870 jam problem

    Brian8506's Avatar
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    Re: Canon ir2870 jam problem

    Do you have the dial on the paper tray set to the correct size?


    Sent from my iPhone using Tapatalk

  7. #7
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    Re: Canon ir2870 jam problem

    Quote Originally Posted by Brian8506 View Post
    Do you have the dial on the paper tray set to the correct size?


    Sent from my iPhone using Tapatalk

    http://www.pc-ecology.it/video1.mp4
    http://www.pc-ecology.it/video2.mp4

  8. #8
    Service Manager 1,000+ Posts
    Canon ir2870 jam problem

    Brian8506's Avatar
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    Re: Canon ir2870 jam problem

    When was the Fuser last rebuilt? What’s the jam code? How many copies on the machine and consumable parts? What have you done and what parts have you replaced? Have you removed the damper pads that cause so much trouble? A lot of variables here.


    Sent from my iPhone using Tapatalk

  9. #9
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    Re: Canon ir2870 jam problem

    Quote Originally Posted by Brian8506 View Post
    When was the Fuser last rebuilt? What’s the jam code? How many copies on the machine and consumable parts? What have you done and what parts have you replaced? Have you removed the damper pads that cause so much trouble? A lot of variables here.


    Sent from my iPhone using Tapatalk

    Thanks were the dumper pads

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