iRADC 5250 can't enter service mode

[Blues Guy]

Good day everyone,

Facing a problem iRADVC5250 can't enter the service mode to clear the password.

When you power on the machine prompt a log in display to enter user name and password. End user have forgot the password hence we try to
enter into service mode want to clear the password. Unfortunately the machine can't enter the service mode.

We change the whole control panel assembly but still the same. Any solution that you guys can advice ? Thank you

[darknet93]

Good day everyone,

Facing a problem iRADVC5250 can't enter the service mode to clear the password.

When you power on the machine prompt a log in display to enter user name and password. End user have forgot the password hence we try to
enter into service mode want to clear the password. Unfortunately the machine can't enter the service mode.

We change the whole control panel assembly but still the same. Any solution that you guys can advice ? Thank you

Have you try to E355* CLEAR ALL RAM ? or just do Format HDD and reupdate Firmware ? normaly it will solve the problem.

[Blues Guy]

Have you try to E355* CLEAR ALL RAM ? or just do Format HDD and reupdate Firmware ? normaly it will solve the problem.

Hi Darknet93

Thanks for your suggestion. For your info I have swap from another unit working machine the control panel and today change
the HDD still the same. Can't go into service mode when you press * 2&8*. Attach with photo that the display when you power
the machine.

[darknet93]

Hi Darknet93

Thanks for your suggestion. For your info I have swap from another unit working machine the control panel and today change
the HDD still the same. Can't go into service mode when you press * 2&8*. Attach with photo that the display when you power
the machine.

have you try the * 1&7 3&9 * service mode ? from there you can try e355* clear all ram

WhatsApp Image 2022-06-23 at 11.48.33 AM.jpg from here select 01 WhatsApp Image 2022-06-23 at 11.48.34 AM (1).jpg then highlight the e355 clear all ram and press 2 then press OK at the right bottom

[Blues Guy]

have you try the * 1&7 3&9 * service mode ? from there you can try e355* clear all ram

WhatsApp Image 2022-06-23 at 11.48.33 AM.jpg from here select 01 WhatsApp Image 2022-06-23 at 11.48.34 AM (1).jpg then highlight the e355 clear all ram and press 2 then press OK at the right bottom

Ok will try this method enter factory mode to clear it. Thank you very much for your idea.

[giogi]

for enter in service mode, can you try *49*

COPIER > OPTION > FNC-SW > SVMD-ENT

[sengleap]

for enter in service mode, can you try *49*

COPIER > OPTION > FNC-SW > SVMD-ENT

I have problem with Canon IR ADV 6255, CAN'T ENTER SERVICE MODE (*28*)
1. I had enter *49*
2. Clear Option and MMI
3. Restart machine then *28* can be entered.
It works for me

Thank you for your comment.