Good evening,
Today we had a call from a customer regarding his new DX3835i with AE1 Booklet finisher that was delivered 3 days ago.
One of our rep's got him on a video link and sure enough as the A4 pages are ejected onto tray A or tray B the left hand bottom corner is folded upwards about 1 cm. He says this happens from all 4 paper draws.
My colleague got him to make copies that output to tray C and they were perfect, then got him to open the buffer pass unit when a page was half way along and the paper was folded, so the fold is happening within the buffer pass unit or as the page enters the unit.
I'm going to have to go & look at the problem so has anyone here seen this before or have any ideas that will help me. Just trying to arm myself with some ideas as we've got a lot of these being sold and have had no problems so far.
Regards ..... G