iR-ADV C7260 Drawer 1 and 2 Stuck on A4

[QC91]

Hi, our C7260 is stuck on paper size A4 for Drawer 1 and 2 we can't change it

Thanks

[QC91]

PXL_20230125_193810931.MP.jpg

[Brian8506]

Not familiar with that model but if it's like a lot of other Canons there would be a setting in service mode that needs to be changed. A service manual would help

[Brian8506]

Copier/option/cs1/P-sz-c1. 0 is A4, 1 is B5, 2 is LTR

[doktor]

PXL_20230125_193810931.MP.jpg

Lifting paper in the cassette ?

[QC91]

Copier/option/cs1/P-sz-c1. 0 is A4, 1 is B5, 2 is LTR

Thank you for the help it worked Copier/option/cs1/P-sz-c1. 0 is A4, 1 is B5, 2 is LTR