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  1. #1
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    Canon c5535i error code E000020-0324

    Looking for help on this error code:

    E000020-0324

    The machine is brand new and I'm setting it up for use in a small business. I put new toner cartridges (Canon brand) in and it doesn't recognize the magenta or cyan. It reports both as empty.

  2. #2
    Senior Tech 100+ Posts
    Canon c5535i error code E000020-0324

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    Re: Canon c5535i error code E000020-0324

    I would start with a firmware update.

  3. #3
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    Canon c5535i error code E000020-0324

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    Re: Canon c5535i error code E000020-0324

    That what the service manual says:

    020-0324-05 ATR output error
    Detection Description The ATR Patch (C) detected that the output value (SigD) was below the lower limit at initialization of the Developing Assembly.
    Remedy [Related parts] R1.00
    - Drum Unit
    - Developing Assembly (C)
    [Remedy] Perform the following in the order while checking whether the error is cleared.
    1. Check that the Developing Assembly and the Drum Unit are properly installed.
    2. Remove soiling on the exposure window and the Drum Unit.
    3. Replace the Developing Assembly and the Drum Unit.
    020-0334-05 ATR output error
    Detection Description The ATR Patch (C) detected that the output value (SigD) exceeded the upper limit at initialization

  4. #4
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: Canon c5535i error code E000020-0324

    That model is 5 years old....you got a new one?
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  5. #5
    Service Manager 5,000+ Posts
    Canon c5535i error code E000020-0324

    copier tech's Avatar
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    Re: Canon c5535i error code E000020-0324

    Quote Originally Posted by jrwca View Post
    Looking for help on this error code:

    E000020-0324

    The machine is brand new and I'm setting it up for use in a small business. I put new toner cartridges (Canon brand) in and it doesn't recognize the magenta or cyan. It reports both as empty.
    If it is truly 'brand new' check you've not left any packing material in the machine etc.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
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    Re: Canon c5535i error code E000020-0324

    Quote Originally Posted by Saturn View Post
    That what the service manual says:

    020-0324-05 ATR output error
    Detection Description The ATR Patch (C) detected that the output value (SigD) was below the lower limit at initialization of the Developing Assembly.
    Remedy [Related parts] R1.00
    - Drum Unit
    - Developing Assembly (C)
    [Remedy] Perform the following in the order while checking whether the error is cleared.
    1. Check that the Developing Assembly and the Drum Unit are properly installed.
    2. Remove soiling on the exposure window and the Drum Unit.
    3. Replace the Developing Assembly and the Drum Unit.
    020-0334-05 ATR output error
    Detection Description The ATR Patch (C) detected that the output value (SigD) exceeded the upper limit at initialization
    Thanks!

    I pulled the unit and reseated everything (a second time). That cleared the error!

  7. #7
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    Re: Canon c5535i error code E000020-0324

    Quote Originally Posted by Venom View Post
    That model is 5 years old....you got a new one?
    Crazy, right?

    It was part of auction from a business that went under. There were two stored and never opened.

  8. #8
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    Re: Canon c5535i error code E000020-0324

    Quote Originally Posted by bobburnsreb View Post
    I would start with a firmware update.
    I share your opinion

  9. #9
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    Re: Canon c5535i error code E000020-0324

    Quote Originally Posted by jrwca View Post
    Looking for help on this error code:

    E000020-0324

    The machine is brand new and I'm setting it up for use in a small business. I put new toner cartridges (Canon brand) in and it doesn't recognize the magenta or cyan. It reports both as empty.
    this may help you
    Error Codes > Canon > iR Advance C5535i > page 1

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