Canon c5535i error code E000020-0324

[jrwca]

Looking for help on this error code:

E000020-0324

The machine is brand new and I'm setting it up for use in a small business. I put new toner cartridges (Canon brand) in and it doesn't recognize the magenta or cyan. It reports both as empty.

[bobburnsreb]

I would start with a firmware update.

[Saturn]

That what the service manual says:

020-0324-05 ATR output error
Detection Description The ATR Patch (C) detected that the output value (SigD) was below the lower limit at initialization of the Developing Assembly.
Remedy [Related parts] R1.00
- Drum Unit
- Developing Assembly (C)
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check that the Developing Assembly and the Drum Unit are properly installed.
2. Remove soiling on the exposure window and the Drum Unit.
3. Replace the Developing Assembly and the Drum Unit.
020-0334-05 ATR output error
Detection Description The ATR Patch (C) detected that the output value (SigD) exceeded the upper limit at initialization

[Venom]

That model is 5 years old....you got a new one?

[copier tech]

Looking for help on this error code:

E000020-0324

The machine is brand new and I'm setting it up for use in a small business. I put new toner cartridges (Canon brand) in and it doesn't recognize the magenta or cyan. It reports both as empty.

If it is truly 'brand new' check you've not left any packing material in the machine etc.

[jrwca]

That what the service manual says:

020-0324-05 ATR output error
Detection Description The ATR Patch (C) detected that the output value (SigD) was below the lower limit at initialization of the Developing Assembly.
Remedy [Related parts] R1.00
- Drum Unit
- Developing Assembly (C)
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check that the Developing Assembly and the Drum Unit are properly installed.
2. Remove soiling on the exposure window and the Drum Unit.
3. Replace the Developing Assembly and the Drum Unit.
020-0334-05 ATR output error
Detection Description The ATR Patch (C) detected that the output value (SigD) exceeded the upper limit at initialization

Thanks!

I pulled the unit and reseated everything (a second time). That cleared the error!

[jrwca]

That model is 5 years old....you got a new one?

Crazy, right?

It was part of auction from a business that went under. There were two stored and never opened.

[Kornelia]

I would start with a firmware update.

I share your opinion

[Kornelia]

Looking for help on this error code:

E000020-0324

The machine is brand new and I'm setting it up for use in a small business. I put new toner cartridges (Canon brand) in and it doesn't recognize the magenta or cyan. It reports both as empty.

this may help you
Error Codes > Canon > iR Advance C5535i > page 1