Canon service support tool

**bnmand** · 07-03-2009

Originally Posted by benhemsath

Can I get that password also?

I am working on a ir2200 and need to redo the RUI.

Thanks
bhemsath@convergencens.com

It was password protected for a reason. Also if you need to redo the RUI you may as well reinstall all the networked system software (I assume the Networked one as why else would you need RUI?) to make sure it all works as the firmware you get may have a version of RUI incompatible with the version of other firmware currently on your copier.

So load the relevant firmware into SST (system software (N version), boot rom (N version), rui, language) and try using the ALL option.

mudrat26 · 07-23-2009

Hi,

I'm new on here but do alot with printers, mainly Epsons but I'm new to Canons and really need the SST as I have the manuals, service mode sorted everything but the service tool to sort the issue I have. My printer is the MP540 and i've tried everything and everywhere to get this sorted, really apprecaite your help, jsut need password

Thanks
Mudrat26@hotmail.com

asdertox · 07-25-2009

please send password
or link for dowanload sst

i have problem about IR-3300 IR2200
hard disk error

**bnmand** · 07-25-2009

Originally Posted by asdertox

please send password
or link for dowanload sst

i have problem about IR-3300 IR2200
hard disk error

E602? You will almost certainly need a new hdd. You need SST (Service Support Tool) and IR2200 firmware for the copier (note if copier has i at end of the name you need IR2200i firmware). As you have not indicated whether your copier is networked or not I assume that you are not a tech or at least unfamiliar with the software. Recommend calling a tech to fix this problem.

One thing you can try. Turn copier off using main power switch (on right hand side of copier). Turn it back on while pressing 1 and 9. Eventually you should see download mode on the screen, if not hard drive is definitely dead and must be replaced.

Once download mode appears on screen a tech can try formatting the drive and reinstalling firmware.

asdertox · 07-25-2009

to bnmand
we are rent used copier company we are problem about
e602
Our company have IR-3300/2200/IR3320
we find the way how to fix this problem by myself
thank you for reply

**bnmand** · 07-25-2009

Originally Posted by asdertox

to bnmand
we are rent used copier company we are problem about
e602
Our company have IR-3300/2200/IR3320
we find the way how to fix this problem by myself
thank you for reply

IR2200 series and IR2220 series use different firmware. The IR2200i and IR2220i series use different firmwares again.

Your current problem with a 2200/3300 almost certainly requires a new hdd. Location of hdd should be in the Service Manual (if you don't have it, get one).

You need to either buy a genuine canon (rebranded) hdd or use a pdf posted by Oze elsewhere on the site.

Also need SST and IR2200 firmware (IR2200i firmware if it's got an i at the end). What firmware you need is dependent on whether certain optional accessories are installed particularly N boot rom (part of Network kit) and G3Fax.

Need either Nethawk cable (only available from Canon and only USB to parallel cable that works) or a IEEE1284 bi-centronics parallel cable and a computer with a parallel port set up for ECP mode (usually set in BIOS).

All these instructions are useless if you don't have the SST and firmware. If you do manage to get it read the manual.

mudrat26 · 07-27-2009

Hi,

I also have this error 6502 (canon Mp540) I understand its a Ink tank position sensor error, I've done a few resets which have temporarly sorted the issue but now I can't get the eroor removed, any ideas?

Thanks
mudrat26