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  1. #721
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    Re: Canon service support tool

    Quote Originally Posted by teckat View Post


    "User Support Tool" not for ADVANCED Models



    Sata Flash PCB ?? could be issue

    Run Diagnostics ??
    Thank you for the response teckat! Anyway do you have a copy of canon sst? Can I have a copy and send it to my email djmicwazawski17@gmail.com for repair purposes or send me a link to download it. I need a repair tool for my IR advance 6200 series. Thank in advance

  2. #722
    Service Manager 5,000+ Posts
    Canon service support tool

    Phil B.'s Avatar
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    Re: Canon service support tool

    Quote Originally Posted by djmic View Post
    Thank you for the response teckat! Anyway do you have a copy of canon sst? Can I have a copy and send it to my email djmicwazawski17@gmail.com for repair purposes or send me a link to download it. I need a repair tool for my IR advance 6200 series. Thank in advance
    if you make a small contribution to CTN, you might some are more willing to share copyrighted info.

  3. #723
    Service Manager 10,000+ Posts
    Canon service support tool

    teckat's Avatar
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    Re: Canon service support tool

    Quote Originally Posted by djmic View Post
    Hi Teckat! Is this same procedure for IR advance 6255. My case was I replace the hdd of my Ir6255 because of error 602-00012 and sometimes it hangs in logo screen after turning ON. Pls help me! Thanks in advance!


    are u trained tech ???

    HDD's out of the box "Do Not Contain Printer Firmware"
    for e602, u need Printers Firmware > Canon HDD for your model > Canon SST ( Service Support Tool )

    Install SST
    Download Firmware
    Open SST> Register Printer Firmware
    Format the HDD (with HDformat file_shown in printer firmware menu) using selection of
    single mode through SST,
    Then install printer Firmware

    NOTE:

    if u receive HD Format error with a OEM Canon HDD, the
    Flash ROM PCB could be corrupted

    The part numbers for the Hard Disk Drive for this series machine have been updated.
    The new numbers are as follows:


    FK2-9008-000 iRA 6055 / 6065 / 6075

    FK4-1550-000 iRA 6275 / 6265 / 6255


    3 methods for using the CDS to update Firmware

    Method 1:

    The technician is onsite, enters service mode on the copier, selects the updater and has the machine attach to the CDS where the firmware is brought to the machine and the technician may select a version to apply and manually install the firmware.

    Method 2 :

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect to the CDS to obtain Firmware.
    The Firmware will reside on the device until such time as a service technician visits the device and manually applies the Firmware.

    Method 3:

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect with CDS, obtain the firmware and apply it automatically without any intervention of a technician.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #724
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    Re: Canon service support tool

    Quote Originally Posted by teckat View Post


    are u trained tech ???

    HDD's out of the box "Do Not Contain Printer Firmware"
    for e602, u need Printers Firmware > Canon HDD for your model > Canon SST ( Service Support Tool )

    Install SST
    Download Firmware
    Open SST> Register Printer Firmware
    Format the HDD (with HDformat file_shown in printer firmware menu) using selection of
    single mode through SST,
    Then install printer Firmware

    NOTE:

    if u receive HD Format error with a OEM Canon HDD, the
    Flash ROM PCB could be corrupted

    The part numbers for the Hard Disk Drive for this series machine have been updated.
    The new numbers are as follows:


    FK2-9008-000 iRA 6055 / 6065 / 6075

    FK4-1550-000 iRA 6275 / 6265 / 6255


    3 methods for using the CDS to update Firmware

    Method 1:

    The technician is onsite, enters service mode on the copier, selects the updater and has the machine attach to the CDS where the firmware is brought to the machine and the technician may select a version to apply and manually install the firmware.

    Method 2 :

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect to the CDS to obtain Firmware.
    The Firmware will reside on the device until such time as a service technician visits the device and manually applies the Firmware.

    Method 3:

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect with CDS, obtain the firmware and apply it automatically without any intervention of a technician.
    I'm an IT technician. But just new in copiers. Thank you so much for giving me an idea on how to troubleshoot this kind of error code in this IRA 6200 series. God bless you!

  5. #725
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    Re: Canon service support tool

    Good Day.
    Could anybody send me firmware, UST and SST for Canon IR 2520? I would be really appreciate it.
    My email: lenvolg34@gmail.com

    thanks in advance

  6. #726
    Junior Member
    Join Date
    Mar 2017
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    Re: Canon service support tool

    Hi
    I need firmware canon ir adv 6075 and 6275, does anyone have or can you tell me where to find it?
    email: rerekrnwn@gmail.com
    thank you all

  7. #727
    Junior Member
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    Dec 2019
    Location
    Brazil
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    Re: Canon service support tool

    Please send me the SST and firmware for ira6275i.
    My mail: sesens08@gmail.com


    Thank you.

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