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  1. #721
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    Re: Canon service support tool

    Quote Originally Posted by teckat View Post


    "User Support Tool" not for ADVANCED Models



    Sata Flash PCB ?? could be issue

    Run Diagnostics ??
    Thank you for the response teckat! Anyway do you have a copy of canon sst? Can I have a copy and send it to my email djmicwazawski17@gmail.com for repair purposes or send me a link to download it. I need a repair tool for my IR advance 6200 series. Thank in advance

  2. #722
    Service Manager 5,000+ Posts
    Canon service support tool

    Phil B.'s Avatar
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    Re: Canon service support tool

    Quote Originally Posted by djmic View Post
    Thank you for the response teckat! Anyway do you have a copy of canon sst? Can I have a copy and send it to my email djmicwazawski17@gmail.com for repair purposes or send me a link to download it. I need a repair tool for my IR advance 6200 series. Thank in advance
    if you make a small contribution to CTN, you might some are more willing to share copyrighted info.

  3. #723
    Service Manager 10,000+ Posts
    Canon service support tool

    teckat's Avatar
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    Re: Canon service support tool

    Quote Originally Posted by djmic View Post
    Hi Teckat! Is this same procedure for IR advance 6255. My case was I replace the hdd of my Ir6255 because of error 602-00012 and sometimes it hangs in logo screen after turning ON. Pls help me! Thanks in advance!


    are u trained tech ???

    HDD's out of the box "Do Not Contain Printer Firmware"
    for e602, u need Printers Firmware > Canon HDD for your model > Canon SST ( Service Support Tool )

    Install SST
    Download Firmware
    Open SST> Register Printer Firmware
    Format the HDD (with HDformat file_shown in printer firmware menu) using selection of
    single mode through SST,
    Then install printer Firmware

    NOTE:

    if u receive HD Format error with a OEM Canon HDD, the
    Flash ROM PCB could be corrupted

    The part numbers for the Hard Disk Drive for this series machine have been updated.
    The new numbers are as follows:


    FK2-9008-000 iRA 6055 / 6065 / 6075

    FK4-1550-000 iRA 6275 / 6265 / 6255


    3 methods for using the CDS to update Firmware

    Method 1:

    The technician is onsite, enters service mode on the copier, selects the updater and has the machine attach to the CDS where the firmware is brought to the machine and the technician may select a version to apply and manually install the firmware.

    Method 2 :

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect to the CDS to obtain Firmware.
    The Firmware will reside on the device until such time as a service technician visits the device and manually applies the Firmware.

    Method 3:

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect with CDS, obtain the firmware and apply it automatically without any intervention of a technician.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #724
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    Re: Canon service support tool

    Quote Originally Posted by teckat View Post


    are u trained tech ???

    HDD's out of the box "Do Not Contain Printer Firmware"
    for e602, u need Printers Firmware > Canon HDD for your model > Canon SST ( Service Support Tool )

    Install SST
    Download Firmware
    Open SST> Register Printer Firmware
    Format the HDD (with HDformat file_shown in printer firmware menu) using selection of
    single mode through SST,
    Then install printer Firmware

    NOTE:

    if u receive HD Format error with a OEM Canon HDD, the
    Flash ROM PCB could be corrupted

    The part numbers for the Hard Disk Drive for this series machine have been updated.
    The new numbers are as follows:


    FK2-9008-000 iRA 6055 / 6065 / 6075

    FK4-1550-000 iRA 6275 / 6265 / 6255


    3 methods for using the CDS to update Firmware

    Method 1:

    The technician is onsite, enters service mode on the copier, selects the updater and has the machine attach to the CDS where the firmware is brought to the machine and the technician may select a version to apply and manually install the firmware.

    Method 2 :

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect to the CDS to obtain Firmware.
    The Firmware will reside on the device until such time as a service technician visits the device and manually applies the Firmware.

    Method 3:

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect with CDS, obtain the firmware and apply it automatically without any intervention of a technician.
    I'm an IT technician. But just new in copiers. Thank you so much for giving me an idea on how to troubleshoot this kind of error code in this IRA 6200 series. God bless you!

  5. #725
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    Re: Canon service support tool

    Good Day.
    Could anybody send me firmware, UST and SST for Canon IR 2520? I would be really appreciate it.
    My email: lenvolg34@gmail.com

    thanks in advance

  6. #726
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    Re: Canon service support tool

    Hi
    I need firmware canon ir adv 6075 and 6275, does anyone have or can you tell me where to find it?
    email: rerekrnwn@gmail.com
    thank you all

  7. #727
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    Re: Canon service support tool

    Please send me the SST and firmware for ira6275i.
    My mail: sesens08@gmail.com


    Thank you.

  8. #728
    Technician
    Canon service support tool


    Join Date
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    Re: Canon service support tool

    Quote Originally Posted by teckat View Post


    are u trained tech ???

    HDD's out of the box "Do Not Contain Printer Firmware"
    for e602, u need Printers Firmware > Canon HDD for your model > Canon SST ( Service Support Tool )

    Install SST
    Download Firmware
    Open SST> Register Printer Firmware
    Format the HDD (with HDformat file_shown in printer firmware menu) using selection of
    single mode through SST,
    Then install printer Firmware

    NOTE:

    if u receive HD Format error with a OEM Canon HDD, the
    Flash ROM PCB could be corrupted

    The part numbers for the Hard Disk Drive for this series machine have been updated.
    The new numbers are as follows:


    FK2-9008-000 iRA 6055 / 6065 / 6075

    FK4-1550-000 iRA 6275 / 6265 / 6255


    3 methods for using the CDS to update Firmware

    Method 1:

    The technician is onsite, enters service mode on the copier, selects the updater and has the machine attach to the CDS where the firmware is brought to the machine and the technician may select a version to apply and manually install the firmware.

    Method 2 :

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect to the CDS to obtain Firmware.
    The Firmware will reside on the device until such time as a service technician visits the device and manually applies the Firmware.

    Method 3:

    The Dealer uses imageWARE Remote to connect to the device and schedule a time where the device will connect with CDS, obtain the firmware and apply it automatically without any intervention of a technician.
    [QUOTE=teckat;827532] where can i get a Flash ROM PCB to purchase for a canon ira c5235a , after a pcb 1 swap from fmx xxx xxx to a" fmx xxx(001) the correct serial" because of a e355-004 ( board mismatch error) i began getting e602-0001 error , thought it was the hard drive so i tried re-flashing (HDD) Format all error" i tried a supposingly working hard drive from a similar machine , and got the same error ...i was told by another tech that the Flash Rom may have been corrupted . this may all be as a result of a pcb 1 swap from (001) pcb 1, re inserted the old pcb which was booting now i'm getting the same error

  9. #729
    Service Manager 10,000+ Posts
    Canon service support tool

    teckat's Avatar
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    Re: Canon service support tool

    [QUOTE=jio9000;1518793]
    Quote Originally Posted by teckat View Post
    where can i get a Flash ROM PCB to purchase for a canon ira c5235a , after a pcb 1 swap from fmx xxx xxx to a" fmx xxx(001) the correct serial" because of a e355-004 ( board mismatch error) i began getting e602-0001 error , thought it was the hard drive so i tried re-flashing (HDD) Format all error" i tried a supposingly working hard drive from a similar machine , and got the same error ...i was told by another tech that the Flash Rom may have been corrupted . this may all be as a result of a pcb 1 swap from (001) pcb 1, re inserted the old pcb which was booting now i'm getting the same error


    It has been noted that certain refurbished Main Controller PCB 1's have a Flash Rom attached.

    Since these refurbished boards were pulled from a previous machine, the Flash Rom that comes with them might contain information about that previous machine.
    The E748, 9000 code is a system error and would indicate that the Flash Rom information does not match the information related to the particular machine.

    If there's a Flash Rom PCB installed on the refurbished Main Controller PCB 1 and the machine displays an E748, 9000 code with this board installed, remove the Flash Rom and install the one from the old Main Controller PCB or a brand new one.

    as of 2018
    The SATA-FLASH PCB ASSEMBLY is no longer available through parts and can only be provided by CUSA hardware engineering. 800-528-2830





    Flash ROM for all models:

    Counter Memory-----------------check online Google
    FM4-1259-000

    imageRUNNER ADVANCE C5235/C5235A -----------------must use this Main pcp forr 5235 model > never SWAP
    Main controller 1:

    FM0-0353-000

    imageRUNNER ADVANCE C5235/C5235A/C5240/C5240A/C5250/C5255
    Hard Drive:

    FM0-0318-000










    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #730
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    La Guaira
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    Re: Canon service support tool

    Hi. I need service support tool too.
    I need it to reload software to IR 1023N
    Please send me it to email: xerviteca@gmail.com

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